Key Account Manager - Deer Park, TX

  • Full-time

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Responsible for developing, implementing, and measuring customer, and SGS performance criteria related to the established accounts.  Organizing and developing inspection procedures and processes; establishing threshold criteria for non-conformances related to customer expectations, organizing processes for training and development of personnel to meet customers and SGS expectations.  Communicate procedures, processes, tools, and guidelines to ensure the safe handling of customer products.

  • Initiate, develop and leverage tools, reports, processes and procedures to accommodate customer specific requirements. 
  • Manage, update, and communicate all regional, national or international inspection procedures as necessary via the Inspection

Procedure Database. 

  • Provide training on processes/procedures as needed.
  • Establish and monitor performance and threshold criteria, which trigger Root Cause Investigations (RCI's) for major accounts jointly with branch and regional management.
  • Review Root Cause Investigation (RCI) analysis with branch and regional management on significant issues, which could jeopardize revenues or contracts for customer account.  
  • Ensure corrective and preventative actions are implemented and effectively meet the customers criteria.
  • Organize and schedule (along with Branch and Regional Management) performance review meetings for customer accounts.
  • Establish with customer representatives KPI’s for quarterly review.  Member of the Strategic Alliance Committee with key customer representative to help identify and establish goals and objectives for the account.
  • Organize Business Development opportunities to increase the breadth and depth of customer account.  Identify and develop new opportunities for account growth.  
  • Provide technical support and serve as customer service focal point.  Assist client with global process improvements and third party issues.

Qualifications

  • Bachelor Degree in technical discipline preferred. 
  • Minimum of 5 years of transferable experience in Oil and Gas Industry, or related field.
  • Must be able to travel to various locations, often at short notice.
  • Must have unquestionable business and personal integrity ethical standards.
  • Excellent oral and written communication skills
  • High levels of resourcefulness, influence/organizational savvy, execution skills (strategy through implementation) as well as executive presence/impact are critical to the success of this individual
  • Strong computer skills in Microsoft Outlook, Word, Excel, and Power Point.
  • Ability to interact and effectively communicate with individuals at all levels in an organization. 
  • Ability to demonstrate a collaborative approach to problem solving for win/win solutions with peer team members, management and customers
  • Ability to juggle multiple demands while working in a fast paced environment

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Privacy Policy