SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

The Brand Strategy Specialist will work in conjunction with US Brand Strategy Manager, operations, and other client services staff to coordinate orders from the original request to receipt and delivery, which includes reviewing product request against existing protocols if any, documenting accurate job specifications, getting the order into the production schedule and keeping the customer informed of project status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Liaise with assigned clients to coordinate project goals and timelines defined in conjunction with the client, lab operations, and US Brand Strategy Manager. 
• Research local and global labs capabilities for the client requested services 
• Ensure the alignment and integration of services and operational deliveries into global strategic customer’s portfolio assigned to him/her.
• Create service offer agreements to assigned clients as required
• Meet assigned goals and key performance indicators (KPI) 
• Assist in addressing customer questions and creating quotations/service offer agreements for services.
• Develop, communicate, and maintain all program documentation:
• Non-disclosure agreement (NDA), Professional services agreement (PSA) and associated Scope of work (SOW) and Instructions
• SOP’s / Protocols / Program Manuals
• Submission Request Forms
• Maintain and build collaborative client relationships within respective client global account staff and within the global operations group.
• Monitor ongoing technological and regulatory changes in order to define and communicate compliance, safety and quality testing approaches relating to the full range of client product offerings (Toys, Children’s Products, Apparel/Softlines, Home Textiles, Furniture, Hardlines, Cosmetics, Adult-Use Items, Food, etc).
• Liaise between client / technical/ operations teams regarding: 

1. SOP compliance. 
2. Effective and efficient execution of services.
3. Communication of client expectations to a local lab and global coordinators.  
4. Prompt response to client inquiries and complaints. 
5. Lab location capabilities

• Coordinate vendor seminars overseas with executing affiliates as needed.  
• Prepare service offers and quotations on a daily basis as requested by the US Brand Strategy account management team, some may require research with labs. 
• Prepare proposals in conjunction with US Brand Strategy Manager when needed.
• Update current client information in SharePoint/Teams sites. 
• Maintain and manage specific client pricing. Maintain revenue and highlight tracking. 
• Other duties assigned as necessary in response to business needs.
• Adheres to internal standards, policies, and procedures.
• Performs other duties as assigned.

• Associates Degree in Business required
• Bachelor's degree in Business or other related field preferred.
• Minimum 1 year of experience or equivalent combination of education and experience
• International business exposure in imported consumer products. 
• Strong written and spoken English skills, other languages will be an advantage. 
• Persuasive, diplomatic, but always to the point and with attention to detail.
• Hands-on, open-minded, proactive team player that can be relied upon to do whatever is necessary to fulfill assigned responsibilities. 
• Takes initiative to take on tasks that need to be done without waiting to be asked
• Proficient in Microsoft suite (Word, Excel, Access, PowerPoint, Teams and Outlook). 
• Ability to establish effective working and team relationships with internal and external staff in a collaborative manner 
• Highly motivated, dependable, and detail oriented. 
• Strong communication and Good project and time management skills.
• Creative thinking skills to develop innovative solutions to solve customer requirements and expectations 
• Ability to interface with quality control and supply chain as well as other customer structures. 
• Capable of building trust, value others and communicate effectively. 
• Customer focused, high integrity, excellent work ethic
• Self managed and responsible to project and time management 
• Strong sense of urgency and willing to work under client deadlines and timelines. 
• Knowledge of US Federal, State and International regulations governing a wide variety of consumer products.
• Experience in a testing lab environment and/or audit/inspection capacity a plus.  
   

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.