Technical Operations Analyst

  • Montreal, QC, Canada
  • Full-time

Company Description

SG Digital leads the global gaming market, providing innovative software that powers the world’s most successful operators.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. And, while many other companies have been downsizing, we continue to see growth across our business.

Want to be part of our story?

Job Description

As TOC Analyst you will be staffing the Mission Control seats at our Technical Operations Center. The team is responsible for monitoring the infrastructure and services delivered to our customers world wide. You will be acting as the second line support solving immediate issues and service requests. This role is a cross team function, working with Application and Infrastructure Engineers, DBAs, customer support and Service Delivery Managers globally. 

We are fast paced when it comes to technology and how we evolve our products, so training is important and a natural part of our day to day work alongside the handling of incidents and service requests in a dynamic environment.  Above all you driven by your willingness to learn and to contribute to the teams.

Responsibilities

  • Proactively monitor production and pre- production environments

  • Triage, troubleshoot and resolve reported Incidents according to run books and documented processes.

  • Resolve or dispatch service requests assigned to Technology Operations.

  • Attending and Leading daily standups 

  • Eventually be part of a 24/7 rota

Qualifications

  • Intermediate level Linux skills, including installation, systems administration and troubleshooting.

  • Intermediate level Windows Server skills, including installation, systems administration and troubleshooting.

  • Basic networking knowledge, including topology and protocol understanding.

  • Knowledge of database operations will be an advantage.

  • Experience of working with ITIL.

  • High proficiency in English.

  • Knowledge of one of more of the following:

    • HTML5

    • Java

    • SQL

    • Linux/MS WIndows servers

    • Networking, Switches & Routers

    • Jira

Profile/qualities:

  • Team player

  • Meticulously follows procedures

  • Professional attitude towards the business

  • Service oriented

Additional Information

We bring you a little bit of

A performance focused culture right across the business. But that's just the foundation! We also believe in a work hard, play hard environment, where we embrace people who are tuned in to the sound of creativity and innovation. Our office located in central Stockholm is something that we consider to be a huge plus, don't you? As a truly international company, we can offer you the diversity and the opportunities of the world. Mix this with a people-friendly culture and we got a pretty good offer to give.

So don't just come and work for us, spend your time with us!

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