Resource Manager

  • London, UK
  • Full-time

Company Description

SG Digital (part of Scientific Games Corp. NASDAQ:SGMS) leads the global gaming market, providing innovative software that powers the world’s most successful operators and online gaming providers.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. Having recently become the Digital, online Division of the $4bn Scientific Games, we are now in a period of dramatic growth that will see us grow headcount by 30% this year alone.

Job Description

We are recruiting a Resource Manager to be part of our Group PMO Team.  The Resource Manager will manage the business resource supply and demand, working with the PMO team to prioritise against business priorities.  All 3rd party outsource relationships will be owned by the Resource Manager, including day to day liaison, short term demand resolution and KPI tracking.  The role will be expected to develop a cross company skills matrix that can be used to align the right people to the right roles. Liasing with the Recruitment Team will be essential to ensure that demand is met promptly and efficiently.

The business is undergoing rapid growth with new development centres being set up in Krakow and Bangalore, so this is an excellent time for a strong resource manager to come on board and make their mark.

  • Ramp up of the Krakow and Bangalore development centres, visiting the locations to work with the recruitment teams and healthcheck the teams as the locations grow.

  • Maintain a holistic view of all resource management globally.

  • Understand business demand by liaison with the commercial teams and senior engineering managers.

  • Work with the Portfolio Management to establish the appropriate demand to meet the outputs of capacity planning and forecasting.

  • Model demand, supply and attrition to feed into forecasts.

  • Reflecting hiring capacity in the resource management tools.

  • Establishing and managing effective KPIs and reporting with the assistance from the PMO administrators.

  • Providing expert analysis to the senior managers and Exec team on performance,  key issues, 3rd party relationships, etc

  • expertise, guidance and best practice to the teams.

  • Establish clear processes to appropriately interface with Resource Management and Recruitment.

  • Stakeholder updating on a regular basis to keep teams well informed of progress.

  • Addressing specific resource issues with 3rd parties, handling feedback and complaints with your counterparts.

  • Continually refine Resource Management through tooling and automation.

  • Build relationships with the team leads, BI team, PMO team members and Senior Management team.

  • Demonstrate clear understanding of problems through strong communication

  • Understand how to qualify and challenge resource demands

  • Contribute to the education materials and company Wiki.  

  • Assist in driving the company induction programme based on the incoming talent.

  • Strong commercial awareness to reflect the impact of resource shortfall on the business.

  • Steer governance definition and direction based company needs

  • Direct senior and executive level stakeholder liaison

Qualifications

The candidate must have

  • Education to degree level

  • Experience of working in a complex matrix environment

  • At least 5 years’ experience in resource management, ideally within a software development environment

  • Excellent stakeholder management skills

  • Experience of forecasting

  • Excellent analytical skills

  • Experience of compiling and managing skill matrices

  • Experience of complex systems integrations

  • BI reporting and pivot table experience

  • Strong customer focus and commercial awareness

Desirable

  • Project Management experience and/or qualifications

  • Portfolio Management Qualifications - P3O

  • ITIL v3

  • Experience of working in the Online Gaming and Sports betting industry

  • Experience of business transformation

  • Tools experience - JIRA, Confluence, Tenrox, Google Docs, BI Tools

Additional Information

Why would you enjoy working with us at SG Digital?

  • Competitive benefits, an open and supportive environment as well as a modern and exciting workplace

  • The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow

  • Tangible and genuine development - at SG Digital, you can take your career where you want it to go!

  • Exposure to real work, business-critical projects and the chance to develop some of the world’s leading e-commerce sportsbooks whilst working on exciting client projects and interact with lots of code!

And if that’s not enough;

you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.