About Jobstreet by SEEK

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Reporting to the Customer Success Team Lead, this strategic role focuses on driving customer engagement, product adoption, and sustainable revenue growth within our customer segments. Based in the Taguig office, you will work closely with Sales and the wider Customer Success team, and more broadly with the Service, Marketing, Analytics, and Strategy teams to deliver outstanding customer results. Success in this position requires executing data-informed engagement strategies, managing customer relationships, and achieving measurable business outcomes through improved customer satisfaction and long-term retention.

Key Responsibilities and Duties:

• Become a trusted advisor to our customers by continuously building and maintaining strong relationships, proactively driving whole-of-business conversations to anticipate their sourcing needs and provide responsive, tailored service and support for their recruitment requirements.
• Drive customer satisfaction and retention throughout the customer life cycle by continuously identifying opportunities and potential risks, responding quickly to address concerns, and collaborating closely with Sales and other key stakeholders.
• Assist customer onboarding by conducting in-depth product education and platform walkthrough.
• Collaborate closely with Sales Executives in planning engagement activities to drive product adoption and usage and manage any risks.
• Understand the key drivers of behavioral change and implement tailored customer engagements in line with business strategic priorities.
• Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our customers.
• Manage multiple internal relationships with leaders from Sales, Operations, and Marketing to drive a one-team approach with customers and increase speed to value of products.
• Manage customer satisfaction throughout the customer life cycle, working closely with Sales and other key stakeholders.
• Identify opportunities for package upgrade and cross-product adoption
• Conduct face-to-face and online Account Reviews to ensure alignment and growth.
• Facilitate face-to-face and online Product Training to new and existing users to ensure effective product usage.
• Offer exclusive posting assistance of paid job ads to customers based on guidelines.
• Provide customers exclusive access to SEEK signature reports and SEEK events related to recruitment and people management.
• Perform tasks as assigned by the leader in alignment with company goals and strategies.

• Education level: Relevant degree or equivalent experience.
• Understanding of end-to-end recruitment processes, HR technologies, talent acquisition, and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded.
• Experience: Proven track record of building and managing strong customer relationships in a consultative manner, including face-to-face client meetings and presentations, and conducting product training both in-person and virtually.
• Specific skills: Excellent interpersonal and presentation skills with the ability to engage effectively in face-to-face meetings, telephony, and online communication, with the ability to influence and drive behavioral change across all interaction channels.
• Personal characteristics: Passionate for customer success and service, with an innate ability to solve customer needs.
• Experience in using Salesforce, including reporting, and Tableau

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Note: We want to understand more about you beyond what's on your resume. To help showcase your abilities, our hiring process begins with a Cognitive Ability assessment by Vervoe , which is interactive online job preview that will simulate scenarios you'll likely face on the job.

Keep an eye on your inbox, including your junk and spam folders – and get ready to demonstrate why you can do this job like no one else!
 

Successful candidates will then be invited to an interview.