About Jobstreet by SEEK

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

The role Lead and manage our Research Operations function, ensuring researchers and designers at SEEK work more efficiently, effectively and with greater impact. Drive initiatives around systems, tooling and culture that make research scalable and accessible across the organisation. You'll lead a team, mentor Research Operations Specialists and partner with leaders across Research, Design and Product to embed research excellence into SEEK's product development practice.

Key responsibilities

• Strategic leadership: identify, scope, prioritise and advocate for research operations excellence initiatives;
• delivery management: lead initiatives with your team ensuring on-time, quality delivery whilst removing blockers and providing guidance;
• cross-functional partnership: deliver leadership-level initiatives partnering with peers to solve problems and achieve outcomes;
• change management: drive adoption through strong leadership, empathy and clear communication;
• tooling oversight: ensure all tooling is efficient, safe and secure whilst ethically protecting user data;
• team development: grow and develop operational specialists through supportive environment, mentoring and coaching;
• budget management: support research budget management, planning ahead and measuring monthly progress; and
• performance measurement: measure and report on research health including project types, market coverage and insight success.

Essential requirements

• Proven leadership experience and people management in operational or research role;
• demonstrated experience improving ways of working and culture;
• strong capability managing priorities and driving peer alignment;
• strong capability working through complexity, ambiguity and trade-offs; and
• strong English proficiency and communication skills.

Desirable

• User experience and research experience (advantageous but not essential); and
• demonstrated experience working at scale across multiple regions.

Permanent Perks 
At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible hybrid working, including a mix of office and work from home days depending on your role.
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Professional development sessions with industry leading guest speaker

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.