Operation Manager - F&B

  • Full-time

Company Description

  • ABOUT US

SEA Ventures Company is a business accelerator and incubator that strives to unlock and invest in human potential. We work on building the entrepreneurship ecosystem by implementing the best practices locally and globally along with our strategic partners.

  • OUR VISION

Develop highly skilled entrepreneurial leaders whose ventures will develop their countries to a brighter sustainable future.

  • OUR MISSION

We are committed to accelerating entrepreneurs' career and business success.

Job Description

• Responsible for overseeing the efficient running and profitability of restaurants and for managing their employees and ensuring high-quality products and excellent customer service.
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage the restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Have good relationship with suppliers and assure all food and cleaning supplier are at most capacity 
• Manage and operate kitchen and restaurant operation of service 
• Design guest experience based on themes and events.

Additional Information

  • Typical job responsibilities include training and supervising staff planning menu ensuring compliance with licensing, hygiene, and health and safety legislation/guidelines overseeing stock levels ordering supplies handling customer inquiries and complaints problem solving
  • Preparing and presenting staffing/sales reports
  • Keeping statistical and financial records assessing and improving profitability making improvements to the running of the business and developing the restaurant skill 
  • Excellent customer service skills and commercial awareness
  • Flexibility
  • Good interpersonal skills communication skills
  • Problem-solving skills
  • Organizational skills
  • Teamwork skills