Compensation: ~$8,682.42/month

Contract Period: 1 year

Work Location: Plano, Texas

Duties and Responsibilities:

• Maintain the Vertex system, including tax rule setup and tax calculation verification.

• Support Vertex system version management.

• Analyze customer requirements and tailor the use of the system to meet those objectives.

• Develop project plans and timelines to successfully deploy solutions and assist with data conversion; perform unit or integration testing as needed.

• Provide full support to users across all relevant sites in the USA. Identify and understand end-user technical requirements, provide necessary training and documentation, build and maintain strong end-user relationships, and provide ongoing support.

• Support and communicate with HQ regarding the implementation, management, and optimization of new and existing SAP processes related to tax changes, as needed to meet customer requirements.

• Proactively formulate process improvements based on support issues to minimize recurring support needs.

• Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies, recommend system improvements, and provide backup support for Vertex consultants as needed.

• Monitor and report on the status of issues, proactively review and interpret performance against operating standards, and provide information and reports on results.

• Serve as the primary on-call support person for troubleshooting and resolving system issues.

Technical Competencies:

• Full-lifecycle Vertex implementation, especially integration with SAP.

• Experience with sales and use tax processes.

• Solution design, implementation, and post-implementation support.

• Creation and execution of test plans, testing, and results tracking.

• Development of training materials and documentation.

Management Competencies:

• Ability to develop, maintain, and strengthen collaborative relationships with internal and external partners who can provide information, assistance, and support.

• Strong interpersonal and leadership skills demonstrated through teamwork, understanding of business and customer requirements, and effective communication.

• Willingness to challenge established practices, draw relevant conclusions, and demonstrate persistence and a willingness to take calculated risks within the organization.

• Ability to understand customer priorities and work toward accomplishing them.

• Ability to perform under pressure or in crisis situations and make sound decisions to resolve problems.

• Ability to manage time and attention based on assigned job roles and objectives.

• Korean and English bilingual proficiency required.

• Bachelor’s degree in Computer Science or a related discipline with an information technology focus.

• 2–5 years of experience as a process consultant or in a similar role.

• Full-lifecycle implementation experience with Vertex or a similar US tax system.

• Strong knowledge of US tax processes.

• Knowledge and experience delivering projects within an Agile framework.

• Strong analytical and problem-solving skills.

• In-depth technical knowledge of SAP.

• Project management experience involving conceptualization, organization, planning, test execution, user training, and documentation of training materials.

• Demonstrated experience and understanding of the system development life cycle, application development dynamics, and information technology practices and methods.

• Korean and English bilingual proficiency is a plus.

All your information will be kept confidential according to EEO guidelines.