Location: Onsite
Contract: 1 Year
Compensation: $9,000 – $10,600/month (DOE)

Overview:
We are seeking a highly skilled IT Engineer to provide Tier 2/3 support in a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver capable of handling complex technical issues, optimizing system performance, and ensuring a seamless user experience across platforms.

Why Join Us?

• Work in a modern IT environment with cutting-edge tools.

• Opportunity to shape device management strategy for a hybrid ecosystem.

• Collaborative team culture with room for professional growth.

• Provide Tier 2/3 technical support for end-user devices and enterprise applications.

• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).

• Administer and configure MDM solutions: o Intune for Windows devices. o Kandji for macOS devices.

• Troubleshoot and resolve advanced issues related to:

• macOS (85% of endpoints).
• Windows (15% of endpoints).

• Implement and enforce security policies, compliance standards, and device configurations.

• Collaborate with Tier 1 support and escalate complex issues as needed.

• Monitor system health and performance; recommend improvements.

• Change management with identity and access management (Azure AD/Entra).

• Document processes, configurations, and troubleshooting steps.

• 5+ years of experience in IT support or systems administration.

• Strong knowledge of:

• Microsoft 365 administration.
• macOS and Windows troubleshooting

• Hands-on experience with Intune and/or Kandji.

• Familiarity with Azure AD/Entra ID and conditional access policies.

• Understanding of network fundamentals (DNS, DHCP, VPN).

• Excellent problem-solving and communication skills. Preferred Qualifications

• Experience in cloud-first environments.

• Scripting skills (PowerShell, Bash) for automation.

• Knowledge of security best practices and compliance frameworks.

• Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.

Soft Skills & Cultural Fit

• Customer-focused mindset: Ability to communicate clearly and empathetically with end users.

• Collaborative team player: Works well across departments and with global teams.

• Adaptability: Comfortable in a fast-paced, evolving IT environment.

• Ownership mentality: Takes initiative and drives issues to resolution.

• Continuous learner: Stays updated on emerging technologies and best practices.

• Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.

All your information will be kept confidential according to EEO guidelines.