What you'll bring

The most complex enterprise relationships don't run on process alone. They run on judgment — knowing which conversations to have, with whom, at what moment, and how AI can sharpen every one of them. At this level, you're not just leading accounts. You're leading the people who lead accounts, and setting the standard for how SAP shows up across its most valued customer relationships. If you are ready to lead at that level — and to build others who can do the same — this is where that ambition finds its purpose.

You bring a combination of executive account leadership, deep commercial experience, and the ability to develop a team of Managing Partners as confidently as you develop a C-suite relationship.

• Extensive experience building and leading strategic account programmes at scale — managing executive relationships across a portfolio and guiding others to do the same at the highest standard
• A proven track record of developing and elevating other account leaders — coaching Managing Partners to raise their performance, sharpen their judgment, and lead with the confidence and clarity the role demands
• The strategic and commercial acumen to hold portfolio-level accountability — identifying the highest-value opportunities across multiple accounts and converting them with precision
• Deep fluency in AI-enabled account leadership — applying AI synthesis to sharpen portfolio insights, lead more differentiated board-level conversations, and bring structured AI thinking into how your team works and advises
• A sustained track record of connecting SAP's capabilities to transformational customer outcomes — not simply positioning the portfolio but building the long-term business case and ensuring it lands
• Strong financial judgement and the ability to hold yourself and your team accountable for measurable commercial outcomes across the full customer lifecycle
• Degree not required for this role.

We also look for leaders who inspire through clarity of vision, model the behaviours they expect of others, and build team cultures defined by accountability, intellectual curiosity, and consistently high performance.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

You will define what outstanding strategic account leadership looks like for SAP's most valued customers — setting the standard across the Customer Value Group while actively building the Managing Partners who carry that standard forward.

• Lead a portfolio of strategic account programmes, holding executive governance across your customer base and ensuring every account has the right plan, the right leadership, and a clear outcomes trajectory
• Develop, coach, and evaluate the Managing Partners in your team — building both their executive presence and their commercial capability to operate at T4 standard with consistency
• Drive innovation and AI adoption across your portfolio — using strategic AI synthesis to lead differentiated board-level conversations and bring genuinely new thinking into how your customers evolve their businesses
• Define and execute account strategies that connect SAP's full capability to each customer's most important transformation priorities, operating at the level where the decisions that shape multi-year relationships are made
• Hold commercial accountability across your portfolio — driving revenue growth, protecting and expanding the revenue base, and ensuring value is consistently quantified, communicated, and realised at scale
• Shape the way the Customer Value Group operates — contributing to methodology, practice development, and the continuous raising of the bar for strategic account leadership across the organisation
• This is a role for someone who has already built their own track record at the highest level and is ready to multiply that impact through the team around them. You are accountable not only for the outcomes in your portfolio but for the leaders who produce them — and for the standard those leaders set for years to come.

Where you belong

You will be part of the Customer Value Group — and at this level, you are one of the people who defines what that community stands for. You operate where customer strategy, commercial leadership, and people development converge into a single, unified accountability.

As we transform into the autonomous enterprise, we are proactively engaging with talent who will play a key role in building the capabilities required to deliver on our 2027 priorities.   

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About SAP
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As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
 
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