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What you'll bring

You are a developing professional in cloud service delivery or customer success. You are ready to manage SAP Private Cloud customer engagements and drive strong outcomes in Japan.

• Experience in consulting, support, or service delivery with a focus on customer engagement
• Working knowledge of SAP cloud ERP offerings — including SAP S/4HANA Cloud Private Edition and RISE with SAP — and familiarity with SAP Basis, cloud infrastructure, or enterprise IT operations
• Foundational knowledge of at least one major cloud platform — AWS, Microsoft Azure, or Google Cloud
• The ability to manage multiple engagements simultaneously, with strong prioritisation and problem-solving skills
• A degree in a relevant field or equivalent practical experience
• Native-level Japanese and business-level English are required for this role

We also look for people who build trust naturally, communicate with clarity, keep the customer at the centre of what they do, and bring emotional intelligence and genuine problem-solving ability to the challenges they face.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

You will serve as the primary point of contact for SAP Private Cloud customers in Japan, owning end-to-end delivery from contract signature through renewal.

• Own the full customer engagement lifecycle — from onboarding and service delivery to release management and renewal preparation
• Build strong relationships with customer stakeholders and Global Cloud Operations (GCO) teams at regional and global levels
• Manage account costs, support contract renewals, and collaborate with sales on upsell and cross-sell opportunities
• Ensure service engagements comply with contractual obligations and governance frameworks
• Manage operational security risks and communicate compliance status transparently
• Drive continuous improvement through governance meetings, root-cause analyses, and clear stakeholder communication

Where you belong

You will join Global Cloud Operations within SAP Customer Engagement & Adoption. The team manages SAP Private Cloud deployments across hyperscaler platforms, customer-owned data centres, and SAP data centres in Japan. Private cloud is a growth area at SAP, and this team is at its centre. You will work across technology, strategy, and relationship management — with real customer impact and visibility from day one.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
 
We win with inclusion
 
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected].
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
Successful candidates might be required to undergo a background verification with an external vendor.
 
AI Usage in the Recruitment Process
 
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
Please note that any violation of these guidelines may result in disqualification from the hiring process.