Founded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, we deliver Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation services, stepping in when the stakes are high and accuracy cannot be compromised. What truly distinguishes us is not just our technology, but our people. We do not hire to fill seats; we seek thinkers and builders who question, improve, and take ownership. By placing the right people in the right seats, we create the conditions where excellence follows naturally. Here, ideas are valued, growth is intentional, and roles are platforms for meaningful contribution rather than rigid boxes. The work is real, the expectations are high, and the impact is visible. SALIX stands for Service, Achievement, Leadership, Integrity, and eXpertise, principles that guide how we serve our clients and how we show up for one another every day.

We are seeking an exceptional Marketing & Reservations Coordinator to join our growing team.

This role is ideal for a creative, organized, and customer-focused professional who can drive marketing initiatives while also supporting our reservations and hospitality operations. The successful candidate will play a key role in executing digital marketing campaigns, managing social media presence, creating engaging content, coordinating customer communications, supporting lead generation efforts, and promoting client events and accommodation programs.

During periods of lower marketing activity, the role will support hotel reservations, customer inquiries, booking coordination, and related operational activities to ensure exceptional client experiences and service delivery. This position offers an excellent opportunity for someone who enjoys combining creativity with operational excellence while contributing directly to business growth and customer success.

Marketing & Brand Promotion

• Manage SALIX and client-facing social media channels including LinkedIn, Facebook, Instagram, and other approved platforms.
• Develop and schedule marketing content including social media posts, newsletters, email campaigns, and promotional materials.
• Coordinate digital marketing campaigns designed to generate customer engagement and support client objectives.
• Assist in website content updates and optimization activities.
• Track marketing performance metrics and prepare campaign reports.
• Support lead generation initiatives through digital outreach, email marketing, and customer engagement campaigns.
• Coordinate event promotion campaigns and pre-event communications.
• Work with internal stakeholders to develop marketing assets and communication materials.
• Monitor social media engagement and respond to inquiries where appropriate.
• Research marketing trends, competitor activities, and opportunities to improve brand visibility.
• Support the development and maintenance of marketing calendars and campaign schedules.
• Ensure all communications are aligned with brand standards and client expectations.

Reservations & Customer Support Responsibilities

Retain approximately 40-50% of the current reservations section, including:

• Assist customers with hotel reservations and accommodations.
• Manage reservation changes and booking confirmations.
• Coordinate with hotel partners and event organizers.
• Process customer inquiries.
• Maintain reservation records and booking accuracy.
• Support event accommodation programs.
• Prepare reservation activity reports.

Working Arrangement & Expectations

• This is a full-time, office-based position, with attendance required based on the scheduled shift pattern and business needs.

• This role follows the U.S. Eastern Time Zone (ET), and employees will be expected to work schedules aligned with client and operational requirements.

• As the client operates within the hospitality industry, business operations run seven days a week. Accordingly, employees may be required to work weekends and Kenyan public holidays based on operational needs. Work schedules will be communicated in advance and may vary to meet customer requirements.

• To meet operational and team needs, the successful candidate may be required to relocate if necessary for the role.

This arrangement is designed to ensure seamless collaboration with clients and team members while maintaining operational efficiency and delivering a high level of service to customers.

Required

• Bachelor's Degree in Marketing, Communications, Business Administration, Public Relations, Hospitality Management, Tourism Management, or a related field.
• Minimum of 2 years' experience in marketing, digital marketing, communications, brand promotion, campaign management, customer engagement, or a related role.
• Demonstrated experience managing social media platforms in a professional environment.
• Experience using Canva or similar design tools.
• Excellent written communication and content creation skills.
• Strong organizational and project coordination abilities.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and ability to manage multiple priorities.

Preferred

• Experience running Meta (Facebook/Instagram) campaigns.
• Experience with LinkedIn marketing.
• Experience with email marketing platforms.
• Experience in hospitality, events, travel, or reservations management.
• Experience creating marketing content and promotional materials.
• Experience working with international clients.

Success in this role would be measured through:

Marketing KPIs

• Social media engagement rate.
• Growth in followers and audience reach.
• Campaign execution accuracy and timeliness.
• Marketing content production targets.
• Lead generation performance.
• Email campaign open and click-through rates.
• Website traffic growth where applicable.

Operational KPIs

• Reservation accuracy.
• Customer satisfaction scores.
• Service responsiveness.
• Stakeholder satisfaction.
• Attendance and reliability.

SALIX Data is an equal opportunity employer and values diversity of thought, experience, and background. We are committed to creating an inclusive environment where talented professionals can thrive and make a meaningful impact.

This opportunity is particularly well-suited to Marketing Coordinators, Digital Marketing Officers, Social Media Executives, Marketing Assistants, Communications Officers, and Customer Engagement professionals looking to broaden their experience in a dynamic, client-focused environment. While marketing will be a primary area of focus, we will provide training and support to help the successful candidate develop reservations and hospitality operations expertise.

If you are a proactive marketer who enjoys creating engaging campaigns, building customer relationships, analyzing performance, and contributing to business growth while expanding your operational capabilities, we encourage you to apply.

To be considered, please submit your resume along with a brief cover letter outlining your relevant marketing experience, notable achievements, and interest in the role. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.

Join SALIX Data and become part of a team that values Service, Achievement, Leadership, Integrity, and eXpertise, where your ideas matter, your growth is intentional, and your work contributes directly to exceptional client experiences and business success.