Program Coordinator

  • Contract

Company Description

SALIX is an award-winning small business that works with some of the largest companies in the word to address key data challenges. Started in 1999 by two brothers, SALIX has grown to have over 2,500 customers and a wide range of technical services that include Business Process Outsourcing, Robotic Process Automation, E-Discovery, Forensic Data Collection and Litigation/Document Scanning. We pride ourselves on Making Data Meaningful.  

A critical component of our successful journey is attributed to our dedicated workforce. At SALIX, everyone is given opportunity to provide insight and innovative ideas to the challenges facing our clients. We are driven by a high sense of purpose and urgency. Our culture is deeply entrenched in our name and core values, which form the acronym “SALIX”- standing for S- Service, A-Achievement, L-Leadership, I-Integrity and X- expertise.

We are looking for a highly motivated individual to fill a Program Coordinator role. This individual will interact with multiple customer related projects ensuring project success by aligning overall goals of the organization. 

Job Description

The primary role of the Program Coordinator is to plan, execute, and deliver projects within a set scope, budget and timeline. Below are the specific duties and responsibilities:

  • Project/Program Support
    • Defining project scope and carrying out project goals
    • Create project plans by outlining scope of work, timelines, budget, process requirements and key milestones.  
    • Task creation and ensuring all tasks are being tracked and completed. 
    • Communicate effectively with internal and external stakeholders. 
    • Constantly being proactive in identifying project roadblocks. 
    • Managing project documentation ensuring documentation is accurate, up to date, stored and easily accessible by project team members.
  • Production Tasks
    • Data entry 
    • Processing 
  • Team Management Tasks
    • Coach and motivate the processors.
    • Develop team strengths and improve on the weaknesses
    • Identify team goals and evaluate team progress  
    • Resolve team conflicts to enhance teamwork and cohesion.
    • Organize team initiatives to enhance employee engagement 
  • Project quality Reporting
    • Write down all the things that the customers want in the project and ensure the team understands them.
    • Review and update the training manuals to ensure that they meet the overall quality expectations by the client. 
    • Create an up-to date quality checklist for all programs and ensure processors are adhering to it.
    • Have a quality testing method to assess the quality at each step and ensure the project output is consistently meeting client expectations.
  • Project Status Reporting
    • Any issues and risks, and what’s being done about them
    • The work that’s been completed
    • The plan for what will follow
    • The summary of the project budget and schedule
    • A list of action items etc.

Qualifications

A successful candidate for this position will be:

  • An assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of constantly changing clients' needs and business/PM support.
  • Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment. We look for people that will enhance our culture.
  • Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
  • Decision Making Skills  
  • Passion for learning and implementing new technologies.
  • Thinks proactively and anticipates future needs.
  • Works well in small groups.

Qualifications

  • Education: Diploma/Bachelor's degree in business, project management, or a related field
  • Experience: At least 1 year in relevant role (Supervisor, Manager, Project/Program Management)
  • Leadership: At least 1 year in a leadership role.
  • Communication skills: Proven written and verbal communication skills
  • Organizational Skills: Familiar with Teams, google teams or other internal organizational tools.
  • Technical Knowledge: Microsoft/Excel/Basic Computer function(File explorer, saving & downloading)

Schedule: Full-Time (6 am EST - 3 pm EST)/ Monday to Friday. This person may be required to work during public holidays.

Additional Information

SALIX Data Africa Limited is an equal opportunity employer. We value and appreciate diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

All Applications are received and reviewed on a rolling basis. Hence the role might be filled before the deadline if we get the desired candidate soon.

Please Note: SALIX Data Africa Does not ask for any favors, whether monetary or any form of kick-back to advance chances of securing the opportunity. All our hires are carefully selected on merit through a competitive process. 

Application deadline is 10th April 2023. Applications will be reviewed on rolling basis. Only shortlisted candidates will be contacted.