Customer Success Engineer (German Native Speaker!)

  • Av. da República, Lisboa, Portugal
  • Full-time

Company Description

Rydoo reinvents and simplifies travel and expense management for companies across the globe to just a few click and photos, whilst saving time and optimizing costs. 

We're reinventing Travel & Expense experience for people all over the world. Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team.

Rydoo in a nutshell: 

  • 300+ talented people 
  • 27 nationalities speaking 15 languages 
  • 11 offices across 4 continents
  • 6,500+ clients 
  • A wonderful app available on iPhone and Android 
  • 500,000 users 
  • Rydoo is a Sodexo corp-up: the alliance of 2 startups and a corporation

Job Description

As a Customer Success Engineer, you will joing our new office in Lisbon! 
You will onboard our new customers in German speaking countries.

Beyond that, your days at Rydoo shall include:

  • Helping customers setup the platform and help with implementation. 
  • Advising and training the admins 
  • Providing support during the onboarding phase. 
  • Focusing on customer satisfaction
  • Monitoring the incoming issues and relaying them to adequate teams if needed. 

Qualifications

Qualifications

Job Requisite Skills:

  • Experience in customer service, a customer centric job or as helpdesk (knowledge of reservation systems or other business applications would be an asset),
  • Strong technical mindset, 
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills, ability to speak clearly,
  • Stress resistance and ability to work effectively under deadlines,
  • Native/ Fluent command of -German 

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player
**applicants can specify whether they can be present for an onsite interview on 22/5 or 23/5**

Additional Information

Offer

  • Permanent contract, with open end
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • A chance to experience Rydoo from the inside -> check this out on Glassdoor: http://bit.ly/2UujjWJ

 

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo
Twitter: https://twitter.com/rydooapp
Facebook: https://www.facebook.com/rydooapp
Instagram: https://www.instagram.com/rydoo/

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