Travel Consultant - Flights and Rails

  • al. Jerozolimskie 180, 01-001 Warszawa, Poland
  • Full-time

Company Description

Rydoo reinvents and simplifies travel and expense management for companies across the globe to just a few click and photos, whilst saving time and optimizing costs.

We're reinventing Travel & Expense experience for people all over the world. Rydoo has a mission: to change the way we work. Join us and be part of an international and fast-growing team.

Rydoo in a nutshell:

  • 300+ talented people
  • 27 nationalities speaking 15 languages
  • 11 offices across 4 continents
  • 6,500+ clients
  • A wonderful app available on iPhone and Android
  • 500,000 users
  • Rydoo is a Sodexo corp-up: the alliance of 2 startups and a corporation

Following the expansion of our business, we are strengthening our Customer Service Office in Warsaw. 


Job Description

As a Travel Consultant you will: 

  • Advise and complete the flights & rail reservations for business clients via dedicated IT platform and Amadeus GDS console, ensuring compliance with the client’s travel policy
  • Support travelers and coworkers with flight and rail reservations issues
  • Cooperate with the Team and deliver excellent customer service including telephone and mail etiquette
  • Provide 1st level of support for travelers and travel arrangers. 


We are looking for someone who has...

  • Experience in customer service (rail sector) - min. 3 years,
  • Experience in the field of flights or/end rail reservations, including working knowledge of GDS Amadeus 
  • Excellent verbal and written communication skills,
  • Fluency in English (C1),
  • Stress resistance and ability to work effectively under deadlines,
  • Reliability, unselfishness and true Team Player mentality,
  • Proficiency in other languages (i.e. French, Portuguese, Spanish, German, Chinese) is nice to have.

Additional Information

At Rydoo you can experience...

  • Challenging tasks within international, supportive team,
  • Great opportunity to learn and develop your skills,
  • Competitive pay with benefits (private medical care, sport card etc.),
  • The Rydoo's way of working – flexibility, comfy pouffes, pizza days… and more ;)
  • A chance to experience Rydoo from the inside, check this out on Glassdoor


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