Customer Success Engineer (German Native Speaker!)

  • Av. da República, Lisboa, Portugal
  • Full-time

Company Description

Rydoo, a Sodexo corp-up, reinvents business travel and expense management for high-growth companies and enterprises. Thanks to the expertise its two founding startups it is originated, Xpenditure and iAlbatros.

Rydoo's app covers the full scope of any trip or any expense to contribute to a more fulfilling work environment.

Let's change the way we work !

We got more than 250 Rydoonians striving for excellence each day, servicing users and clients in over 60 countries, and we are looking to get some more talent on board!

**we are conducting onsite interviews on 7/11 in our office in Lisbon**

Job Description

As a Customer Success Engineer, you will joing our brand new office in Lisbon! 
You will onboard our new customers in German speaking countries.

Beyond that, your days at Rydoo shall include:

  • Helping customers setup the platform and help with implementation. 
  • Advising and training the admins 
  • Providing support during the onboarding phase. 
  • Focusing on customer satisfaction
  • Monitoring the incoming issues and dispatching them to adequate team if needed. 

Qualifications

Qualifications

Job Requisite Skills:

  • Experience in customer service, a customer centric job or as helpdesk (knowledge of reservation systems or other business applications would be an asset),
  • Strong technical mindset, 
  • Customer-focused approach, eager to solve problems,
  • Excellent verbal and written communication skills, ability to speak clearly,
  • Stress resistance and ability to work effectively under deadlines,
  • Native/ Fluent command of English and German 

Rydoo Requisite Skills:

  • Result oriented mindset
  • Reliable – during and after hours
  • No 9 to 5 mentality, rather, ‘whatever it takes mentality’
  • Being a compassionate, unselfish, true team player

Additional Information

Offer

  • Permanent contract, with open end
  • Competitive pay with benefits (depending on country of work, benefits may differ)
  • A chance to experience Rydoo from the inside


Be part of a world where we don’t go for good. We go for great.
We don’t go for user experience, we go for user excellence.
We don’t go for customer satisfaction, we go for customer success.
We don’t just do, we Rydoo.

Follow us on social media

LinkedIn: https://www.linkedin.com/company/rydoo
Twitter: https://twitter.com/rydooapp
Facebook: https://www.facebook.com/rydooapp
Instagram: https://www.instagram.com/rydoo/