Senior Associate - IT Support
- Full-time
Company Description
RupeeRedee is a new-age financial services platform that leverages technology to make lending quick and easy. We facilitate disbursal of short-term Personal Loans via our website & mobile app for both Salaried and Self-employed customers addressing all your daily and instant needs.
Job Description
Serve as a result-oriented and self-motivated Associate IT Support professional to support the delivery of IT support services in a large enterprise environment.
Job Duties (include but not limited to):
- Respond to IT trouble tickets using a proprietary help desk request system
- Provide hardware support for workstations, laptops, printers and other IT equipment
- Troubleshoot problems or issues with software and hardware in a helpdesk atmosphere
- Perform upgrades and repairs (e.g., memory installations, operating system upgrades, driver upgrades)
- Work with customers to resolve technical issues
- Follow-up regularly throughout the issue resolution process to ensure smooth communication
- Assist with inventory of computer supplies and equipment
- Provide advance notification to IT management regarding potential issues before they occur
- Provide end-user support and troubleshooting of Windows workstations for headquarters and off-site office staff
- Support office moves
- Familiar with Excel and be able to produce reports
- Available for on-call and/or overtime work, as needed
- Other duties as assigned