Senior Technical Support Engineer
- HaArba'a St 17, Tel Aviv-Yafo, Israel
Run:AI is bridging the gap between data science and computing infrastructure by creating a high-performance compute virtualization layer for deep learning, speeding the training of neural network models and enabling the development of large AI models. By abstracting workloads from underlying infrastructure, Run:AI creates a shared pool of resources that can be dynamically provisioned for full utilization of expensive GPU compute.
Run:AI provides organizations with a world-class machine learning platform to improve productivity and efficiency for data scientists. Our product provides a Run:AI unique HPC scheduler, relies on Run:AI advanced GPUs virtualization technology and makes GPUs first class citizens in Kubernetes.
In this role you will be responsible for the following:
Help customers worldwide from on-boarding phase to long term support, through support portal, chat, screen-share and calls, if required.
Resolve complex technical issues and work with the Engineering and Product teams for escalation when needed.
Managing independently a queue of tickets and technical projects
Develop internal and external knowledge bases to better support the customer's needs.
As the first full time Support Engineer help build processes and collaborate regularly with other departments such as R&D, Product and Customer Success
Adapt and innovate in order to constantly improve the customer experience.
Write documentation, create examples and how-to documents, on a regular basis
4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support setting
Highly technical, with hands-on experience with technical support work
Ability to work in flexible hours and weekends when needed
Experience working with Kibana / Zendesk / JIRA or equivalent software
Experience with Linux, Bash, Containers Architecture
Fluent English - Mother tongue grade
Working experience with Kubernetes
BSc in Computer science/Industrial engineering
All your information will be kept confidential according to EEO guidelines.