Customer Relationship Officer
- Full-time
Company Description
Our client, due to expansion, is currently hiring for the position of a Customer Relationship Officer.
Job Description
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Sell the company through social media, cold calls and so on
• Monitor competition
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Follow up on customer interactions
• Respond promptly to customer inquiries
• Sell the company through social media, cold calls and so on
• Monitor competition
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Follow up on customer interactions
Qualifications
- Interested candidate must possess HND/BSC degree in Business Administration, Human Resource Management or in other related fields
- The applicant should have good experience working in the same field
- Interested candidates must reside within Maryland and its environs
- Only females can apply
Additional Information
• Customer Relationship skills
• Project management skills
• Ability to interact with and motivate others
• Effective verbal and written communication on all levels and both internally and externally
• Strong analytical, technical and mathematical abilities
• Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker
• Prioritize workload and meet deadlines
• Ability to take initiative
• Proficiency in Microsoft Office Suite
• Ability to manage the additional aspects of working independently without constant direct supervision.