Artist-driven company by nature, it’s our mission to give talented artists the freedom and resources they need to deliver quality work and to thrive in a fun and creative environment.

Reporting directly to the Service Desk Team Lead, the Desktop Support Intern is expected to provide the first line of support for all computer related software/hardware requests for our internal users.
 
Responsibilities

• Answer and prioritize incoming calls, voicemail and email system requests ;
• Provide first line diagnostics and provide basic end-user requests to users to determine and resolve hardware or software issues ;
• Open service desk ticket and log all incoming requests ;
• Document and complete detailed service requests on the system ;
• Escalate problems or issues to resources where appropriate ;
• Keeps inventory of physical assets ;
• Performs other duties as assigned. 

• Student or newly graduate in the IT field ;
• Strong aptitude for technical learning ;
• Excellent communication skills, including written, design documentation and presentation ;
• Strong problem solving and decision making ability ;
• Outstanding interpersonal skills with a solid customer service background ;
• Work ethic focused on the dynamism and collaboration ;
• Highly motivated and able to work independently and learn quickly ;
• Strong written and spoken communication skills in French and English.

Contract : 3 months

Start date : As soon as possible 

Hours : 9AM - 6 PM ou 10 AM - 7 PM

- Full Time