Senior UX Designer/Researcher

  • Cleveland, OH, USA
  • Employees can work remotely
  • Full-time

Company Description


Our work is driven by our team’s desire to be pioneers.

In 2009, we created Robots & Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.

Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.

Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots & Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.

What are our core values?

  • Strong Work Ethic
  • Top Drawer
  • Always Learning
  • Heart
  • Discipline
  • Efficacy
  • Together


Robots & Pencils offers:


We care about Talent. Hard stop.

We do this in many ways, by offering:

  • An attractive compensation package

  • Excellent benefits Medical, Dental, Vision etc. (this routinely gets reviewed each year for enhancements)

  • Paid stat/federal holidays, vacation and sick days

  • Flexible paid stat/federal holidays (because we care about what you care about and want to celebrate our culturally diverse team!)

  • R&P branded swag

  • Parental & adoption leave top up / salary continuance

  • RRSP/401K matching


But we also know a job isn’t just defined by the above, so we pride ourselves in being a company that also offers: 

  • A #FollowTheTalent mentality -- meaning you can be located anywhere in North America and work remotely. (We have 10+ years of experience building virtual working environments #WeKnowWhatWereDoing)

  • A dynamic, fast-paced environment where we’re constantly #alwayslearning.

  • And lastly, a team that cares about you and wants to drive the talent experience. How do we do this? Over the years we’ve hosted comedian shows, had holiday parties, happy hours, brunches with the CEO, surprise coffee runs for the team, health & wellness events and prizes, trivia nights, surprise dinners for R&P team members and their family and so much more! (And yes, we’ve prioritized a way to do these things in a virtual setting and not just in person - thank you Zoom!)

You Offer:

You do remarkable things and solve tough problems where many others have failed before. We are looking for people who are driven to be pioneers. If this is you -- we want to hear from you!

Job Description

You take pride in your research, you’re end users’ biggest advocate, and you’re skilled in suggesting and communicating design enhancements that align to your research findings. You love to observe and learn how people engage with software in various contexts, you enjoy talking to users and discovering their frustrations and desires, and you have the skills to translate your findings into actionable design recommendations. You’re at home when acting as a liaison between visual designers, programmers, project managers, business analysts, and clients. You can quickly jump into a project, hit the ground running and create a research plan that effectively targets the clients’ goals and provides the most value. You’re able to think on your feet to revise your research plans to continually add the most value for the client and product. You’re ready to lead discovery sessions with clients to understand how their goals align with their audience’s goals, and how they might impact the design of the software.

  • Work with product managers, designers, clients, and other stakeholders to identify research and design needs on a variety of projects while cultivating opportunities and relationships

  • Design and lead research studies that span the entire product development process, varying in approach, scale, scope, timeframe, and methodology

  • Prioritize a list of actionable outcomes and follow through on insights, ensuring they result in product design improvements, changed product priorities and/or roadmap enhancements

  • Create wireframes, information architectures, and interaction design strategy that solves problems and captures opportunities on a wide variety of projects with greatly varying audiences and organizational goals

  • Lead expert design and development teams, in a fast-paced environment with the potential to be on multiple projects simultaneously, where you’ll be pushed to quickly grow your skillset and abilities


  • 7+ combined years of experience in user research and UX design with an emphasis on software and digital experiences

  • Extensive experience in driving comprehensive user research programs, including researching user needs throughout the entire product development process, usability studies, and informing the product direction and strategy

  • Robust knowledge of strengths and shortcomings of different research methods, including when and how to apply them during each product phase

  • Proven ability to generate and validate innovative design ideas that align with research findings

  • Ability to lead and work well with cross-functional teams, including project managers, developers, designers and stakeholders

  • Extensive experience in content strategy

Additional Information

Robots & Pencils aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone