Rituals - Assistant Store Manager - Kingston - Full Time

  • Church St, Kingston upon Thames KT1, UK
  • Full-time
  • Department: Stores
  • Departments: Retail
  • Hours per week: 40
  • Contract type: Full-time

Job Description

We are looking for a high calibre Assistant Store Manager for our premium store in Kingston.



Our Assistant Store Manager supports the development and delivery of the store business targets, in line with the strategic priorities of the region, ensuring sustainable commercial growth, high level individual and team performance, and a great customer experience through leading, engaging and inspiring your store team. 



As the Assistant Store Manager you form part of the in-store leadership team, and are responsible for exceeding Store Sales Targets, KPI's and Mystery Shop Results. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, other duties include store operations, training, employee management, visual merchandising, and stock management. In the absence of the Store Manager, you will assume all managerial duties and the successful running of the store. 

Part of your role will be to implement various innovative experiences that drive enhanced consumer action, to make the brand known to the wider market resulting in an increased awareness and customer engagement. You will inspire your teams to actively carry out our Brand Activation philosophies, in order to form long-term emotional connections to inspire them to become future brand ambassadors.   



Minimum 3 - 5 years of experience as an Assistant Store Manager or a similar role in the retail/hospitality industry. 

Delivering sales, customer experience, visual merchandising, health and safety and operational expectations. 

Coaching, and motivating your team to drive sales that deliver exceptional customer service and create meaningful moments for our customers. 

Ensuring high levels of customer satisfaction by being knowledgeable on all products and services offered. 

Contributes to a positive and inclusive work environment.

High level of ethics, values, integrity, and trust.

Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.

Strong and authentic communication and sales skills. 

Flexible availability – including Early morning shifts, weekends, holidays and peak seasons.



40 hours per week - flexibility is required due to store trading pattern.



"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.

Rituals is about helping you slow down the pace of your busy life, about creating meaningful moments and to remind you to experience these moments with joy.

Our ambition is to become the number one global luxury brand in cosmetics. And for that we need passionate, energetic, ambitious and driven people to help us achieve our goals. This might feel like a paradox, but within our company meaningfulness and performance complement each other like yin and yang.

People are the ultimate ambassadors of our brand.



At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

It fuels our innovation and connects us closer to our customers and the communities we serve.



Rituals offers a varied role within an enthusiastic team in our store. The salary offered is in line with market conditions and you will be given the opportunity to make the fullest use of your talents. The organisation offers you an ambitious and service minded working environment. To introduce you to the world of Rituals we have an onboarding program called get-ritualized and we have our Rituals Academy. They help you hit the ground running when you start your career with us.



If you are interested in this position and your profile matches our requirements we are seeking, we look forward to receiving your application!

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