MAIN PURPOSE

Our supply chain department is looking for a Customer Fulfilment Specialist to own the order to cash process (wholesale & travel). As a specialist you will be in charge of notable key accounts within your region. This can be luxury department stores, perfumeries, duty free locations or pure players. Your goal is to ensure goods are delivered in full and on time, with the highest level of customer satisfaction.
 

YOUR ROLE

You will lead operational as well as tactical activities for your customers. Data analysis is used to ensure KPI’s are met and processes are continuously optimized (including management dashboards). Each event (promotion, relaunch) is planned, executed and reviewed against these agreed upon KPI’s.

To ensure processes run smoothly, communication is key. You therefore have a great understanding of what needs to be communicated to which stakeholder. You will be in close cooperation with Heads of Wholesale/Travel and our key customers with regard to order management, open balances, non-sales related questions and the preparation/execution of orders.

In this role you are a member of the Customer Fulfillment team, together with six direct colleagues, reporting directly to the Manager Customer Fulfilment Wholesale & Travel. You will also closely collaborate with your colleagues in logistics to control lead times, volumes and timings. Internal stakeholder management and acting on behalf of the key account in internal processes and discussions is a big part of your job.
 

YOUR INGREDIENTS

• You have a HBO+ degree in business economics or logistics;
• You have 4+ years experience, preferably in a high-volume supply chain setting (order management, customer service in FMCG);
• You are a real team player
• You have an entrepreneurial mindset and thrive on challenges
• You love analytics to improve your customer experience;
• You are service oriented and strive for the best customer satisfaction;
• You have a problem solving mentality;
• You have experience working with ERP systems (AX, SAP, et cetera) and reporting systems ( PowerBI);
• You have excellent communication skills in both English and Dutch.

WE ARE RITUALS

We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.

We are a global brand, established in Amsterdam, The Netherlands, in 2000. Our ambition is to grow sustainably and become - and remain - the number one global luxury brand in cosmetics. Today, Rituals operates in more than 807 stores, 2700 shop-in-shops across 33 countries throughout Europe, Asia, the Middle East and North and South America. Rituals is an omnichannel brand that operates within Retail, Wholesale, E-com and Travel Retail.

Our dream is to bring our philosophy of slowing down to different parts of the world and to create a global lifestyle movement.

In 2020 we had a great milestone, celebrating our 20th birthday. We celebrated this by opening the largest Rituals store in the world, our very first flagship store, House of Rituals. It spans 1700 square meters across 4 floors. Containing new exclusive collections, a restaurant and a mind and body spa.

Over the next 10 years we want to take the brand and company to the next level. This means not only open more stores, but we also want to build even more of a community around the brand.

By joining Rituals, you’ll get to experience a strong culture and entrepreneurial spirit which empowers you to create your meaningful career. We care about the well-being of our staff, as much as we value the well-being of the planet. By passionately looking after both, we believe we can pave the way to a more sustainable world and take appropriate action to limit our footprint on Mother Earth. You’ll have a strong sense of purpose at Rituals. Our mission is to make people feel good and touch as many lives as possible. Independent of your role, you will create a positive impact on our daily business.