Supply Chain will never be the bottleneck for growth, that’s our motto. Rituals is growing rapidly in all sales channels in existing countries, opening 100 stores per year. But also in new territories such as USA, Middle East and now Asia.

Therefore it is key to invest in capacity, build scalable processes, automate where possible. But with growth, complexity increases too.  So it is critical to search for simple elegant solutions to stay in control.  Providing excellent customer service in these circumstances is an absolute must, year round but especially around our new product launches, promotions and key events such as Mother’s Day, Christmas and in the near future Single’s Day in China!

Supply Chain is organised in 5 teams, Customer Fulfilment, Logistics, S&OP, Supply Planning & Inventory and SC Projects & Analytics. Next to the head office in Amsterdam, we’re building two supply chain teams in New York and Hong Kong.  We’re looking for strong energetic professionals to support Rituals growth. You will find highly motivated, talented colleagues, of which several are already into their second role as we take internal development very seriously.

Customer Fulfilment

The customer fulfilment team supports all Lines of Businesses (Retail, Wholesale, Travel & E-commerce) by providing the best service to customers. We are the voice of the customer within Supply chain, striving for a efficient, effective and scalable order to cash process end to end. It consists of 3 teams.

The Retail Shop Logistics team ensures timely delivery and customer support to all 800 stores and supports the paperless in-store goods receipt & inventory accuracy processes.

The Wholesale & Travel Supply chain team manages the order to cash process for our Key Accounts (Department stores, Perfumeries, Duty Free) and other B2B customers.

The E-fulfilment team ensures the on time in full delivery of all B2C orders out of 5 E-commerce DCs, with a local hero transport strategy. It offers customers choice of delivery options, giftwrapping and customising your own hair products. 

The omnichannel roadmap drives innovative solutions for our customers with endless aisle and Click & Collect.

Peter de Lepper – E-commerce Fulfilment Specialist:“Working in this ultra-fast growing FMCG Company never gets boring as luckily no day is the same. It’s a place where everyone has a drive for perfection and at the same time is given a lot of responsibility and freedom. For me that makes it the place to be to fully develop myself in every aspect ranging from the E-commerce supply chain operation to personal development.”

Supply Chain Coordinator

Key account order management specialist

Logistics

Logistics is the key department in supporting the growth of Rituals.  We are investing in capacity to support the B2B and B2C growth not only in Europe, but also in USA and Asia.  Automation, robotisation and mechanisation are key ingredients to make this growth happen in a profitable way.   

 For peak moments in the business such as monthly new product launches, Mother’s Day and Christmas sufficient pick/pack/ship & storage capacity is critical, but equally imporant is to maintain a high pick accuracy to minimise disruption at the customer. We also drive innovative programs to help our Retail stores with timely deliveries, preferrably early morning or outside opening hours.  Last but not least, we want to provide reliable deliveries to our key accounts via pre-alerts and booking slots.

Quote Richard Lans – Logistics Operations Manager (Transport):“Never a dull moment. Logistics is the connecting factor between supply and demand. The daily challenge of providing the right service to the various Rituals departments gives me a lot of satisfaction. To be successful in this you get full support to use your skills but also to continue to develop them to keep up with the continuous growth.”

Manager Logistics

S&OP

S&OP is the fastest growing team within the Supply Chain department. We are in charge of the global demand planning for all Rituals products and sales channels.

 During the monthly S&OP process we gather business inputs from our sales teams. We work closely together with the marketing team to translate all planned promotion into an optimal forecast and support a smooth execution. To keep surprising our customers we innovate 25% of our assortment on a yearly basis. The S&OP team manages all demand related introduction activities and makes sure the business is fully aligned to successfully support our beautiful product launches. We agree on growth related business drivers with the financial Control team and translate our demand plan into a financial plan.

Not only the S&OP team, but also Rituals is growing incredibly fast. To keep supporting this exciting growth trend and reach our ambitions of running a fully integrated business planning process, we work with a state of the art planning tool, Logility.

Quote Adeline Dessing – Promotion planner: “It feels like I gained years of experience in the past year; Rituals is about empowering your coworkers and making the fullest use of your talents. From the start on I got complete ownership in my role, you can say my learning curve is as fast as Rituals’ growth!”

Quote Roy Klaassen – Sr. S&OP Demand planner: “Rituals offers a dynamic and fast-pace environment, every day. Right from the start I got a lot of responsibilities and was able to connect directly with stakeholders throughout the organization. Supply chain is the backbone of the company and has great opportunities!”

Quote Lisanne Landman – Jr. S&OP Demand planner: “Since my start at Rituals, not one single week has been the same. The fast growth of the company entails a lot of opportunities and responsibility, within dynamic and interesting projects.”

Supply Planning & Inventory 

“Without supply no sales” and that is the truth! Orchestrating the Rituals supply planning is not only one of the most complex, it’s also one of the most valuable ‘rituals’. We are growing rapidly in sales volume and new regions. As Supply Planning department we can never be the bottleneck. Securing global availability of products from our suppliers to our customers is up to us, especially in seasonal peaks. The team is also responsible for the automated replenishment of our 800 stores.

To keep up with the growth we are investing in making our supply planning future prove. The three words that describe our direction are; pro-active, automated and innovative. From supplier forecasting and capacity management to value-added supply planning per shop. We are improving all aspects of our processes in a phenomenal speed.

Replenishment Planner Retail

Supply Chain Project Management (SCPM)

The SCPM team is responsible for managing strategic Supply Chain & Sourcing Projects. The team has defined one way of working for project management across the entire Supply Chain department, stimulating everyone to participate in one or more projects to help support Rituals growth. Besides projects, the team also manages data projects to get necessary reporting data in a Cloud environment, defines KPI requirements with the business teams and (helps) develop & roll out reports and dashboards built in Power BI. While the business teams mentioned above are running the supply chain operation – this team helps managers and teams take a step back and look at vision, strategy and future aspirations with an aim to develop capabilities for the next stage of supply chain maturity.

Sourcing Project Manager