At Rise Up, we have an ambitious goal: to inspire and empower everyone to continuously develop skills.

We help our clients to keep and grow their power thanks to our unique Blended Learning Platform. More than just a tool, Rise Up is a complete solution including a strong technological know-how and a learning expertise that allows us to support our clients in the creation and development of today’s and tomorrow’s training services.

We’re growing fast, with our community of 2 million learners in 60 countries! Over the years, Rise Up expanded its footprint in the UK and Europe: France, Luxembourg, Belgium, The Netherlands, Germany, ...

That means we’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team. That is where you come in: we’re looking for an exceptional Customer Success Manager.

As part of its expansion, Rise Up is looking for a Customer Success Manager to ensure the follow-up of the services provided to our customers.
 
As a member of our Customer Success Team, you will manage the deployment of our solution to our customers, made up of training organizations and enterprises. You will be responsible for the operational follow-up of the project and will ensure that our contractual commitments are respected.
 
What is expected in this role : 

* Participate in pre-sales meetings to manage client expectations and timeline
* Follow your customers in the deployment phase (carry out product training, help the customer in the configuration, be the interface between the customer and our technical project managers)
* Ensure the satisfaction and use of the platform by your customers portfolio
* Be the customer's ambassador within Rise Up    
* Ensure proper reporting of customer KPIs in Planhat, our customer success platform
* Know how to manage and respond to crisis situations while maintaining customer satisfaction
* Stay up to date with news and developments related to the Rise Up platform
 

You will report to the Head of Delivery France who will help you to develop in-depth product knowledge. 

Required Skills & Experience :
* You have a bachelor’s degree or more
* You have 4 years of experience in project management / customer relations / customer success
* Excellent communication and presentation skills required
* Ability to manage several projects simultaneously involving different stakeholders
* You are fluent in French and in English

Perks & Benefits : 

• Opportunity to work on a unique Blended Learning Platform

• Work with a dynamic team dedicated to empowering individuals and organizations
• Remote-friendly environment dedicated to work-life balance
• Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, 11 days of RTT, holiday bonus)
• Unlimited fruit & snack bar (with coffee and tea!)
• Inclusive, collaborative and energizing culture, focused on international expansion
• Participation in international conferences and seminars
• Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations
• Team building activities in Paris

#LI-Hybrid

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