We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.

But enough about us. What's in it for you?

We work hard and do fun things.

Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition. At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.

We're expanding our team and looking for a Field Service Representative (FSR) to join us in a dynamic and challenging role. In this position, you will have the unique opportunity to work at customer locations across the US, providing our clients with flexible, scalable, and secure infrastructure.

This hybrid role involves working in our Network Operations Center and onsite at client locations within the NOVA area and occasionally across the US.

Network Operations Center Responsibilities:

• Manage vulnerabilities by patching servers and infrastructure.
• Maintain and update system and server configurations in line with organizational standards.
• Diagnose and repair faulty system and server hardware.
• Monitor systems and provide Tier 1/Tier 2 help desk technical support.
• Work with technologies including Linux systems, Windows systems, MDM, Zabbix, AWS, Ansible, and Cloud Technologies.

Onsite Client Support Responsibilities:

• Deploy to customer locations across the US to set up and tear down systems.
• Manage mobile devices and ensure secure connectivity and communications.
• Provide support for mapping, imagery, and other critical services.
• Monitor, alert, and report on system and infrastructure health.
• Troubleshoot, investigate, and mitigate system issues.
• Escalate events following established operational policies.
• Conduct instructional sessions for setting up Ridgeline technology on laptops and mobile devices.

Must-Haves:

• Active Top Secret or higher security clearance.
• Exceptional customer support skills and responsiveness to customer needs.
• Excellent communication, critical thinking, and problem-solving skills.
• Experience in customer service and a "help desk" environment.
• Willingness to travel extensively and adapt to various locations across the US.

Nice-to-Haves:

• Experience with Linux (RHEL, CentOS, Ubuntu).
• Experience managing Microsoft server infrastructure.
• Familiarity with network infrastructure monitoring systems.
• Experience with virtualization technologies (VMware, Proxmox, KVM).
• Knowledge of networking (switching, routing, firewalls, VPNs).
• Experience in a secure environment.
• Familiarity with Android OS and mobile device management.

Physical Requirements:

• Use of hands to manipulate keyboard and mouse
• Ability to view a computer monitor in a software/system engineering context for long periods during the work day
• Must be able to remain stationary 50% or more of the time
• Ability to lift and install servers and networking equipment including cabling; may lift items of up to 50 lbs

Here are some Perks of being a Ridgeliner!

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & drinks

Ridgeline is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at [email protected]