Technical Operations Trainer

  • Full-time

Company Description

Ridgeline was founded in 2015 by a group of people with more than half a century of combined experience contributing to U.S. National Security. We understand our clients’ unique missions and we deliver innovative solutions to their most difficult challenges, filling critical technical gaps across the U.S. Government and business worlds. At Ridgeline, our capabilities extend from the classroom, where we provide the tools and training needed to work and communicate securely, to our engineered systems of specialized hardware and software that address critical security issues, and into Research and Development, where we dream, design, and build solutions to the threats of tomorrow. We iterate and deliver quickly – in the course of weeks or months, not years – and we’ve trained more than 1,000 people, deployed to over 50 countries, and managed systems with more than 2,000 end users.

Job Description

Our Technical Operations Trainer works with key clients to facilitate technology integration into their operations through training, advising, and field-based operational assistance.  Our Instructors are the face of our company when interacting with our clients and driving requirements for some of our customers' most pressing problems.  

This work includes the development and delivery of technology-in-operations training, technique development, technology research and development, penetration testing, validation via exercises, and field support to clients.  Both generalists and specialists excel in this field, but a sound understanding of technology and operations within the realms of Cybersecurity, Communications, and Electronic Warfare is necessary. 

A strong candidate must have the ability to work with other subject matter experts in highly dynamic environments supporting a demanding mission.

A component of this work requires oversight of Techniques, Tactics, and Procedures (TTP) development and Program of Instruction (POI) creation and execution.

Qualifications

  • Minimum SECRET security clearance required.  We will sponsor and leverage TS/SCI clearances
  • Previous experience required in operations advising, technology consulting, and technical training. 
  • Previous experience required working with the US Intelligence Community, Department of Defense, and US Federal Law Enforcement clients.
  • Minimum 4 years of experience serving on both technical and non-technical teams delivering technical support or instruction.
  • Sound communication and interpersonal skills to include delivering verbal briefings and written reports to both technical and non-technical audiences.

Desirable Education and Certifications but not required:

  • Bachelor’s degree or equivalent experience
  • Technical training and certification in fields of Cybersecurity, Electronic Warfare, Tactical Communications, Information Technology, ISR, and/or Technical Analysis
  • PMP Certification
  • Previous experience providing technical support to programs operating overseas
  • Previous experience coordinating with multiple organizations in a working group configuration

Physical & Travel Requirements:

  • Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly work with computers and other office productivity equipment, such as a calculator, copy machine, and computer printer.
  • The ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations—the ability to observe details at close range (within a few feet of the observer).
  • Frequently moves boxes weighing up to 50  pounds across the office for various needs. 
  • 5-10% CONUS Travel

Additional Information

Here are some Perks of being a Ridgeliner!

  • Flexible and remote work schedules
  • Flexible PTO + holidays 
  • 10% 401K contribution/match
  • $2,000 annual tech/clothing allowance
  • $2,500 annual training/hobby allowance
  • Medical, dental, vision, disability, life insurances
  • Professional coaching services
  • Get the technology you want to do your job
  • We have free daily snacks & drinks


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. All your information will be kept confidential according to EEO guidelines.

In accordance with the requirements set forth in Executive Order 14042 and the related guidance issued by the Safer Federal Workforce Task Force, Ridgeline employees must be fully vaccinated against COVID-19 or receive written approval from Ridgeline for a reasonable accommodation due to: 1) a disability or medical condition, or 2) a sincerely-held religious belief.

Ridgeline International is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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