Finance Life Technologies Limited (Riby) is Nigeria’s foremost digital platform for cooperatives, trade groups, communities, and associations. We help members of these groups access financial services like savings and loans through our platform.

At Riby, we are all about helping people live financially better lives.

The Key Accounts Officer is responsible for developing and deepening trust relationships with a portfolio of existing customers and developing the pipeline of prospective clients.

The role will be tasked with acquiring a thorough understanding of key customer needs for the successful execution of the company’s go-to-market strategy for the sales all products, services and solutions…as well as cross-selling to ensure maximum exposure and a robust sales pipeline. The role will importantly track and improve customer lifetime value and revenue.

He/she will also evolve the existing customer acquisition and management process by utilizing innovative core systems to improve value delivery to stakeholders.

Primary responsibilities

Sales and Revenue Generation:

• Identifies leads and generates conversions to improve the revenue and margins.
• Effectively manages the sales value chain for timely engagement and product/project/service delivery for consistent customer satisfaction.
• Ensures maximum share of mind through consistent delivery to customer expectations and by frequent engagement with clients.

Back Office and Data Management:

• Proactively tracks, evaluates and acts on market and sector trends with a view to growing ERS’ share of mind and wallet on all product lines
• Ensures proper account reconciliation, credit and receivable management 
• Utilizes technology and innovation to enhance KYC, consumer insight as well as rendition of business data/reporting
• Ensures compliance with all applicable processes and policies

• Minimum of a Bachelor's degree in Sales, Marketing, Social Sciences or related field.
• At least 2 years experience working in Fintech, Banking and/or Technology Firm
• Knowledge of Marketing, Strategy & Sales
• Young, passionate and available to put in the long hours.
• Proficiency in the use of Microsoft Office Suite tools especially Microsoft Excel and PowerPoint.
• Excellent research and documentation skills.
• Excellent reporting and presentation skills.
• Excellent Speaking, analytical and follow-through skills.
• Project Management Skills
• Negotiation Skills
• Ability to manage multiple tasks simultaneously with minimal supervision.
• High level of professionalism and a strong ability to relate with people.
• Effective communication, organisational and interpersonal skills.
• Passionate, enthusiastic, team player, with good judgment and ability to work in a fast-paced environment and adapt quickly.
• An understanding of the Key Account Officer role in a Business-Technology (product and service) company.
• Ability to manage multiple tasks/projects/engagements simultaneously with minimal supervision.

Reports to: Chief Business Officer
Salary range: N150,000 – N200,000 (monthly)