Computer Support Specialist

  • 126 N West St, Wichita, KS 67203, USA
  • Full-time

Company Description

Ribbit Computers was established in Dec 2004 and since then has been dedicated to providing the best customer service and computer repair available to you. When your Laptop, PC, Phone, Tablet or Mac needs repairing, you won’t have to worry for long! Our technicians are skilled in dealing with all computers and smart devices whether you need home or business computer repairs.

Every day it seems like there are more and more viruses, spyware applications and software issues ready to attack your computer and make it useless. Hearing the technology news can be overwhelming! Our technicians are not only here to help you with computer repairs but they can also help you understand how best to protect your computer from problems like these that might arise in the future.

Our business has been established to offer fantastic customer service as well as high-quality computer repairs with quick turn-around time. If you have any questions about your computer system or want to schedule an appointment, just give us a call! We’ll take care of your computer repair needs and make sure you know how to safeguard your computer from failing again.

Job Description

Responsibilities and Duties

Works with customers to troubleshoot technical computer issues and fully documents actions and results.

Configures new PC equipment for customers.

Updates technical documentation detailing the customer’s computer environment and configurations.

Perform routine maintenance tasks on PCs and servers.

Participates in team meetings by reporting the status of action items and helping to identify and resolve service delivery and customer issues.

Travels to customer locations to resolve problems and to deliver and install equipment.

Qualifications

Strong and persuasive written and verbal communication skills.

Ability to establish and maintain working relationships with clients and coworkers.

Ability to handle stressful situations in a congenial manner.

Ability to troubleshoot and understand Windows client OS Windows Vista 7,8,10, Windows Active Directory, Mac OS X, and Office 365.

Strong organizational skills.

Ability to manage multiple projects/tasks simultaneously.

 Ability to work independently or as a team.

Ability to plan and prioritize to achieve a defined objective.

Additional Information

Minimum of one (1) years’ work experience in a IT related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.