Rewind is a service that protects the data that is driving your business, from a simple side hustle to a successful venture. Our focus is on backing up data that lives in the cloud – in apps like Shopify, BigCommerce, and QuickBooks Online. We invite you to read our startup story to learn where we came from and where we’re going. For a more technical view, check out our Behind the App feature on the BigCommerce Developers Blog.

We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.

Job Summary:

Reporting to the Controller, the Billing & Accounts Receivable Specialist will be responsible for supporting the delivery of the finance team’s day-to-day billing and receivables operations to meet its obligations to internal and external stakeholders. You will be supporting the team in executing our billing and collections processes, reconciling payments from customers, and helping to support projects that make us more efficient as a team as we look to constantly improve. This is an exciting and rare opportunity to embark on a journey with an award-winning SaaS company backed by top-tier investors and delivers highly impactful work.

Rewind is a Series B-funded company and well positioned to continue to operate and grow through possible economic uncertainties ahead, giving you stability along with the excitement of working in a startup.

Your responsibilities will include:

• Ensure all invoices agree to customer contracts and sales orders.
• Prepare and issue client invoices based on agreed billing cycles. Generate ad-hoc invoices as required.
• Researches, resolves, and processes customer claims/credits for invoices in conjunction with internal partners.
• Investigate and resolve any billing discrepancies.
• Responsible for resolving all external and internal billing and collections inquiries.
• Conducts analyses of AR aging to identify overdue/delinquent accounts, contacts customers regarding overdue accounts, and documents weekly collection activities ensuring that A/R days outstanding are consistent with internal collections targets.
• Maintains integrity of billing records by ensuring the accuracy of data and processing internal requests for updates in a timely manner.
• Processes the creation and application of payments/credits in both Stripe and Netsuite.
• A key contributor to the ongoing development and improvement of internal processes and policies for the AR function.
• Assists with ensuring that the A/R process and system documentation remains current.

You should apply to this role if you have:

• You have a Bachelor of Commerce specializing in accounting, finance, or related. 
• 1-2 years experience in a similar role preferably within the SaaS industry. 
• Understanding/experience with SaaS billing. 
• Strong interpersonal, written, and verbal communication skills. 
• Proven ability to practice effective customer service techniques, yet to be professionally assertive when necessary.

You also have:

• A growth mindset, pushing yourself to new heights, especially under pressure, and a big team player attitude. 
• An obsession with accuracy, exceptional attention to detail, and good Excel and Google Sheets skills.
• A high degree of resourcefulness and a self-starter. In a startup, we don’t always have the answers. It excites you to take on the challenge of solving new puzzles that might be uncomfortable.
• Strong multi-tasking capabilities getting your daily tasks completed while supporting ongoing projects.
• Knowledge of IFRS and/or US GAAP is considered an asset. 
• An interest in SaaS / Technology business models and metrics, keeping up with market trends.
• Excitement to work in a fast-moving and growing company. 

We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

Our package includes:

• bonus
• employee stock options
• health benefits
• 3 weeks vacation + tenured vacation
• 7 life leave days
• 2 Level Up days for professional development
• 1 volunteer day
• Summer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 25 - Jan 1st)
• 4 week sabbatical after 4 years with us
• paid parental leave
• $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) and free Udemy courses
• $1000/year annual wellness spending account