Customer Support Representative
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.
Revalize is a portfolio company of TA Associates and HG.
We are looking for a Customer Support Representative to provide superior software application support to our clients. This is a full-time, remote position.
Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
Provide support for incoming queries and issues related to the company’s proprietary software solutions
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
Adhere to established customer service and documentation standards
Solve and respond to support requests and escalate issues as required
Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Required Skills & Abilities
Previous professional experience working directly with customers to troubleshoot issues (Windows and MAC O/S, internet systems, and networking)
Ability to be consistently productive while working remotely
Regular and consistent access to a quiet work area to conduct business
Language proficiency (spoken and written) in English required
Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
Ability to excel in a high-paced ever-changing environment
Preferred skills and abilities:
Thorough understanding of networking topologies & protocols preferred
Mac, iOS, and Android knowledge/experience preferred
Bachelor's Degree preferred
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.