At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and HG.

The Customer Success Manager will be responsible for managing renewals and retention of an assigned set of accounts. Other responsibilities include driving ongoing adoption, processing up-sells, identifying cross-sells, and working with other teams within the company to identify ways we can improve the our customer experience.

Responsibilities

• Drive the post-sales journey of a sub-set of accounts, from, product adoption, expansion, advocacy, and ultimately renewal
• Maintain a proactive cadence of communication/engagement with assigned accounts to help drive usage and adoption, increase their understanding of all that the company has to offer, and limit churn
• Create engaging presentations that demonstrate value to stakeholders as part of regular business reviews
• Collaborate closely with other teams as needed, e.g. Support, Finance, Content Services, Marketing, and Product to support customer requests, issues, feedback, and campaigns
• Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on revenue goals

Required skills and abilities

• 1-3 years of experience in Customer Success, Account Management, or relevant  customer-facing role
• Professional presence with ability to listen to, understand and present to customers
• Ability to use discretion and independent judgment in matters of significance, including customer renewal discussions

Preferred skills and abilities

• Successful track record managing customers with demonstrated strength in building relationships managing escalations, and ability to increase revenue

Soft Skills

• Strong communication, interpersonal, and problem-solving skills
• Empathetic, positive attitude with a desire to help customers achieve their goals
• Highly organized, collaborative, and detail-oriented

Education and Travel

• Bachelor's degree preferred
• Limited travel

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.