With our talented team and strategic partnership with Salesforce.com, Rethink CRM, has become the number one cloud-computing commercial real estate application built on the Salesforce.com platform. Rethink has a small and quickly growing team that is projected to double in growth in 2019. Rethink is looking for talented, creative, and energetic individuals who want to join our quickly growing team and be a part of the next tech start-up phenomenon.

As a Client Support Specialist at Rethink, you will be a part of the Client Success team and will deliver excellent support to our rapidly growing client base. If you are an energetic, tech savvy individual, who is driven to help clients succeed, enjoy problem-solving, delivering creative solutions and memorable experiences, then Rethink is the perfect fit.

What You'll Do

• Provide Best in Class support to clients via phone, virtual online meetings and online support ticket system (support queue)
• Supply product information, analyze and resolve (i.e., troubleshoot) with a sense of urgency, positivity and empathy to clients
• Consistently provide the highest level of satisfaction
• Proactively obtain product feedback and work cross-functionally with Product, Marketing and Sales teams to help develop stronger product
• Learn the Commercial Real Estate industry and the Rethink platform inside and out
• Stay up-to-date on the latest trends of our partner, Salesforce.com, and their product updates
• Have a passion to learn the Salesforce.com platform with the goal to become Salesforce Administrator certified

• Self-motivated, able to work independently and as a part of a team
• Possess a high level of integrity and reliability
• Service-obsessed and tech savvy
• Patient and love helping others
• Able to learn quickly and think creatively
• Enjoy problem solving and taking on new challenges
• Excellent written and verbal skills
• Experience hitting and exceeding Client Support based KPIs and Metrics
• Thrive in a high-growth, fast paced environment and quickly adapt to changing demands
• Highly organized with attention to details and excellent information management, time management, and organization skills
• Passionate about Client Success and going above and beyond to make someone's day
• Possess a strong desire to be in a start-up culture and willing to go the extra mile

All your information will be kept confidential according to EEO guidelines.