IT Business Analyst & Relationship Manager (Hybrid in Fort Wayne, IN)

  • Full-time

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 400 team members who operate from offices around the United States including Indianapolis and Fort Wayne, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

An IT Business Analyst & Relationship Manager is responsible for establishing and maintaining partnerships across internal business units, external vendors, and cross-functional technology teams with the goal of encouraging efficient workflows that optimize technology and deliver business value. This role is designed to bring value to our organization through the convergence of different functions. As an IT Business Analyst & Relationship Manager, you are a strategic partner who shares ownership for both organizational strategy and value results, developing a deep understanding of business units’ output and throughput, interconnectivity between business units, workflow, and system dependencies.  

Having the ability to identify and communicate technology needs and value-based solutions to mitigate risk and bridge the gap between technology and business needs is essential. By understanding the relationship between IT and business units across the enterprise, the IT Business Analyst & Relationship Manager will help increase the value realized from IT assets, investments, and capabilities. Ensuring utilized technology systems are documented, managed, controlled, and optimized to achieve business needs. Be a liaison between IT and the business units, as a trusted advisor, and key point of escalation. 

The IT Business Analyst & Relationship Manager will drive the prioritization of technology projects, ensuring projects enable and drive strategic initiatives of the business unit and maximize return on investment while aligning key initiatives with the organizational technology strategy of the enterprise. Prepare cost-benefit analyses for projects and assist business unit stakeholders in prioritizing projects across their technology portfolio.   

This position requires excellent communication and interpersonal skills, as well as the ability to effectively manage multiple conflicting priorities at once. The ideal candidate is highly organized, and proactive, has an entrepreneurial spirit, and curiously seeks to understand business and operations. 

Primary Responsibilities: 

  • This is a hybrid role split between remote work and onsite work as needed.  
  • Partner with leaders both inside and outside the organization to collaborate and ensure meaningful results from our strategic initiatives. 
  • Optimize organizational technology and help to innovate processes to achieve value impact. 
  • Proactively sense and anticipate changes affecting strategy in the environmental landscape including organizational improvements, technological advancements, and evolving organization needs. 
  • Develop deep domain knowledge of your partner’s organizational functions. 
  • Build cross-functional relationships for the convergence of value. 
  • Partner with leaders to identify opportunities to evaluate, sequence, and shape initiatives for strategic value. 
  • Focus on value over solutions. Emphasize value when developing ideas, evaluating risk, and evolving needs. 
  • Adapt to an evolving culture, build partnerships, and drive value to satisfy and elevate our organizational purpose. 
  • Monitor initiative progress to ensure expectations are aligned with results and ultimately value. 
  • Advocate as a champion of change for your partners' strategic plans 
  • Facilitate goal setting by communicating a shared purpose specifically shared values, beliefs, and behaviors. 
  • Strategize with partners to develop future roadmaps and explore new opportunities; converging organization-wide strategic direction into one set of objectives. 
  • Serve as a liaison who synchronizes the work of multiple teams, staff members, or external contacts.  
  • Monitor and analyze business performance, identify areas of improvement, and develop plans to address weaknesses. 


Skills you will need:  

  • Strong communication skills in writing, speaking, and presenting. 
  • Ability to listen, build rapport, and develop credibility as a strategic partner. 
  • Exude energy, focus, assertiveness, and diplomacy. 
  • Master of relationship building and team collaboration 
  • Know when to push an agenda and when to let a situation quietly develop, rest, or advance. 
  • Skilled and experienced in conflict resolution and problem-solving. 
  • Capable of setting expectations with partners and achieving alignment and agreement. 
  • Experience dealing with difficult customers. 
  • Strong humility, listening, creativity, and negotiation skills. 
  • Ability to focus on purpose, value, and results, rather than solutions. 
  • Ability to connect strategy to execution.  
  • Experience assessing and articulating risk tolerances. 
  • Be able to identify gaps and areas that require improvements. 

Additional Qualifications: 

  • Candidates in or around the Fort Wayne, IN locale are preferred.
  • Strong analytical skills and a demonstrated ability to troubleshoot. 
  • Proven ability to build supporting business cases (i.e. case for change) for C-level staff.  
  • Excellent communication and customer service skills, both written and oral. 
  • 5+ years of relevant functional experience 
  • 3+ years of experience championing organizational change, e.g., leading initiatives, products, services, or interactions. 
  • Consulting Experience in IT Managed Services   
  • Develop technology roadmaps for organizations in the SMB, Mid-Market, Enterprise, Public, and Private sectors.  

Technical Skills  

  • Common line of business applications, such as payroll systems, HR systems, and an understanding of general and emerging IT technologies such as the Microsoft Power Platform, Security best practices, etc. 
  • Applications and Products: Office 365, Common Line of Business Apps, Barracuda, Fortinet, Cisco, HP 
  • Experience leading IT projects and/or staff. 
  • Proven ability to create documentation and reports using MS Word, Excel, and PowerPoint. 
  • Demonstrated ability to work in a dynamic IT environment. 
  • Knowledge of project management in relation to the delivery of IT services. 
  • Knowledge of ITL practices  

Preferred Skills: 

  • Consulting experience in IT Managed Services. 
  • IT-related certifications. 
  • Experience working within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship. 
  • Must be legally authorized to work in the United States for any employer without sponsorship. 
  • Bachelor's degree or equivalent work experience. 

Additional Information

What you should know about us: 

  • We are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. 
  • We are team players, deeply dedicated to the mission of the organization, and to helping everyone around us be successful. 
  • We compensate well, rewarding performance that delivers positive outcomes for our clients. 
  • Our leaders work hard, serving as shining examples of what it means to live out our values. They are servant leaders, helping their teams to be successful in all possible ways. 
  • We offer several opportunities to develop yourself. 
  • We pride ourselves in having the best talent in the industry and hope that you're up for the challenge! 

What our team members say about us:

  • “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” 
  • "I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” 
  • “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” 

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. 

Equal Opportunity Employer 

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