Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date:  COB 2nd July 2025

• Join A Leading Superannuation Fund Provider 
• Utilise Your Superior Customer Service Skills and Prior Experience in Superannuation Claims
• 12 Month Fixed Term Contract 
• Sydney Located 
• Hybrid Working - Blend of  Sydney CBD Office & Remote. 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Primary Purpose

Develop member focused product offerings and best practice operations that deliver outstanding service to members and employers whilst managing our risks and regulatory obligations.

Your Purpose 

To improve the claims experience for Rest members and their beneficiaries and to oversee the management of member’s death and disability claims.

Key Accountabilities/Responsibilities

• Work to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rest’s required standards.
• Represent Rest in discussions with Rest’s vendors and drive discussions on service delivery with Rest’s vendors.
• Oversee the management of Rest members’ death and disability claims to ensure the efficient review and handling of death benefit distributions, accepted insurance claims, declined, disputed or litigated claims.
• Identify opportunities for continuous improvement in both administration and life insurance processes and service, working to improve customer experience.
• Provide feedback to the Service Solutions Manager regarding any operational issues relating to policy wording to assist in the maintenance of the Rest insurance policies.
• Support the Service Solutions Manager with other tasks, as required from time to time.

• RG146 in Superannuation (or willingness to obtain)

Required experience, understanding or credentials including:

• At least 5 years’ experience with a super fund, insurer, administrator, adviser or legal background dealing with superannuation claims.
• Advanced customer service skills, including the ability to manage emotionally charged situations effectively.
• The ability to think differently and solve problems.
• Solid understanding of super and insurance legislation and practice.
• Experience representing organisations when dealing with vendors.
• Thorough knowledge of group insurance policies, definitions, eligibility criteria, terms and conditions
• Experience in claims assessment.
• Ability to liaise with key stakeholders.
• Strong written communication skills.
• Demonstrated ability to work in an environment requiring attention to detail and high levels of accuracy.

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities 
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia) 
• Purchase leave scheme and gender neutral 16 weeks paid parental leave 
• Super Contribution Continuation for 12 Months of parental leave 
• Meeting free breaks (Rest Stops) 
• Income Protection Insurance 
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours) 

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier