Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 6th April 2025

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

• Join an Award-Winning Fund Provider 
• Great team - Solutions and Remediation 
• Sydney Located - Hybrid Working (Blend of CBD Office / Home 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Rest’s Service business unit is accountable for working with our Partners to deliver upon the service expectations of our Members and Employers. Working across all other Rest business units, we are the face into our Partners. The Solutions & Remediation team has two main priorities: taking ownership of the remediation identified through to completion and proactively investigating tasks, functions and issues which may lead to a degradation in service and possible remediation. 

Key Responsibilities 

• Gathering and documenting requirements: Working with other SME’s and across Partners, gather, review, analyse, validate, evaluate, and how business systems and processes have “behaved” to identify issues, their root cause, and possible solutions. Validate through the analysis of data. Propose alternatives for consideration.
• Managing stakeholders: Engage, inform and negotiate with stakeholders in similar roles to elicit and validate requirements and prioritise them.
• Analysing and modelling: Analyse documents, programs, process flows and specifications as required.
• Team communication and collaboration: Work closely with team members, Service colleagues, and contacts at Partners to ensure everyone understands the agreed investigations and remediation requirements. Monitor for completion when reliant on other parties to execute instructions.
• Planning & Reporting: Using agreed Rest templates and formats, ensure team plans are documented, tracked and reported upon.
• Delivery: Execute to the agreed plans to investigate and remediate assigned issues. Identify lessons learnt and insights to minimise future issues and incidents.
• Risk and issue management: Identify risks and issues and assist in developing effective mitigation/management strategies according to Rest’s risk framework, communicate and gain commitment to, risk assessments and plans to the necessary stakeholders.

• Appropriate university qualifications preferred
• Effective analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
• Attention to detail and ability to document plans and track their execution.
• Effective communication, facilitation, and reporting/presentation skills, including the ability to influence people at similar levels, and foster and maintain collaborative working relationships both within and outside the organisation
• Experience analysing issues and incidents for root cause and identification of possible solutions
• Business domain knowledge in superannuation or financial services desirable
• Ability to understand business functionality and interdependencies
• Ability to troubleshoot problems
• Proven ability to work under pressure, meet deadlines and prioritise workloads

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Linkedin Learning
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
• Rest Stops - meeting free breaks

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.