Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: Friday 28th March 2025

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

• Join an Award-Winning Fund Provider 
• Support Exceptional Member and Employer Outcomes
• Create A Service Experience that is Industry Best Practice
• Sydney Located 
• Hybrid Working - Blend of Sydney CBD Office / Home 

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The purpose of the Employer Operations & Transitions Specialist is to support exceptional Member and Employer outcomes, by leading and representing Rest Super in creating a service experience that is industry best practice as well as ensuring subject matter expertise (source of truth) is applied for Rest products and services in a compliant manner. This includes monitoring activity and alignment between our legal obligations and product rules and those which are being performed by our suppliers.

• Provide support to our employer administration team with complex employer administration queries.
• Establish a robust framework for onboarding new employers and members.
• Work with the Operations Team and internal Rest stakeholders and suppliers to:
  • ensure documented rules are always maintained and distributed to ensure compliance.
  • identify opportunities for delivering improved service and providing digital service and administration subject matter expertise to the broader Rest business where required.
• Respond to stakeholder queries effectively across the internal Rest team and our business partners.
• Provide relevant and timely reporting.
• Lead and drive change initiatives and activities with internal and external stakeholders to support in the enhancement of the transition experience of employers and members.
• Deliver transition/reclassification subject matter to internal Rest stakeholders and contribute to the design and execution of member and employer solutions.
• Develop relationships with onboarded employers to establish trust and confidence in the transition process and the Rest brand.
• Meet with external employers to deliver solutions and operational support
• Escalate and control service failures to the Head of Operations and First Line Risk Managers as incidents arise.
• Identify and implement initiatives (ie small projects) that the business has prioritised and provide Subject Matter Expertise for larger projects
• Support updates to Rest’s digital channels (Web, App, Live Chat and Member Access)

• RG146 or other insurance or superannuation certification (desired)

Required experience, understanding or credentials including:

• Strong operations experience in the insurance and or superannuation industry including a strong understanding of superannuation administration, processing and service delivery.
• Experience in reviewing and improving processes, analysing and interpreting data to problem solve, identify, predict trends and use this knowledge to design improved service for our members & employers.
• Ability to work with a range of internal and external stakeholders and manage to agreed timelines.
• Knowledge of best practice customer services and managing service standards.
• Strong analytical and problem-solving skills to conduct research into developments in the superannuation industry to provide clear, concise, and accurate information and support to key stakeholders, members, and other parties as required.

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Linkedin Learning
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
• Rest Stops - meeting free breaks

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.