Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance.

Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market. 

Resillion US is seeking an experienced Account Coordinator to join our Clients and Services team. We’re seeking a skilled individual who has experience working directly with clients and vendors supporting the scheduling, managing, and tracking of work. A driven quality individual who can help us to expand our company and who has the desire to grow into a rewarding career opportunity.

PRIMARY JOB DUTIES:

• Work closely with clients to develop and maintain strong customer relationships.
• Provide management and oversight of client projects from beginning to end through facility.
• Review and understand clients’ requirements to ensure accurate and timely completion of work.
• Create, manage, and track orders and assets in required work order systems.
• Track workflow of projects and send reminders to the Team when deadlines are getting close.
• Collaborate across functional teams (internal and external), to source, schedule, troubleshoot, process, and deliver to project deadlines. 
• Provide information when requested, and resolve all client issues, quickly, accurately, and in accordance with client specific SLAs.
• Ensure all work is scheduled where applicable and in line with company procedures.
• Collaborate with Operations to onboard new client requirements and specifications.
• Collaborate with Sales where applicable to build and grow client relationships.
• Communicate potential opportunities for growth to Sales and Senior Management.
• Continually assess and recommend solutions for client service and process improvements.
• Represent the company in a professional manner while demonstrating its core values.
• Perform other related duties as assigned by management.

• Strong understanding of video/file formats, distribution workflows, and technologies.
• 3+ years of industry related experience.
• Superior attention to detail and accuracy.
• Ability to think in a clear, logical and organized manner and work under minimal supervision.

• Strong computer skills in the areas of networking and data management.
• Solid working knowledge of Microsoft Office Suite.
• Experience with organizing and managing multiple priorities.
• Ability to generate, navigate and update spreadsheets.
• Ability to effectively interact and communicate with vendor staff, clients and coworkers.
• Effective written, verbal and interpersonal skills for summarizing and communicating findings.
• Ability to concentrate and work efficiently and consistently.

All your information will be kept confidential according to EEO guidelines.