About Us 

RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world – we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world – do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?   

We Offer 

• We offer a diverse, multicultural, collaborative and dynamic work environment in our fast-paced, mission-driven company. 
• Our working conditions support a good work-life balance. This includes the opportunity to work flexibly and from home (up to 3 days per week possible). 
• You will have market based compensation, benefits and perks in line with our culture and values. 
• Paid volunteering and training days, plus a donation matching program and a health and fitness subsidy. 
• Frequent (optional) social events: From office parties to cultural potlucks or team sports - and much more!  
• At RepRisk we respect the different needs and life experiences of our colleagues and we value diversity. Equal opportunities and equal treatment are a top priority. 
• And more!  

About You 

Are you a student with a keen interest in IT support, looking to enhance your skills and knowledge in a real-world setting? Can you envision yourself as a key member of a dynamic team with a focus on Jira Service Desk (cloud) and Microsoft 365 Admin center? How do you feel about playing a significant role in ensuring smooth operations, not just for the RepRisk Zurich Team locally, but also for our staff in various locations around the world? 

If you're eager to tackle new challenges and grow professionally on a part-time basis while continuing your studies, we're excited to hear from you! 

Your Responsibilities 

As our new Part-Time (40-50%) Technical Support, you'll play a vital role in supporting RepRisk's growth and global reach. You'll join our global Engineering division and report to the Team Lead of IT Support, based in Berlin, Germany. Your role will be tailored to accommodate your academic schedule, offering a unique opportunity to gain practical experience in the IT field while you complete your studies. Moreover, you will: 

Global 

• Onboarding/offboarding of users and account administration, access, and permission management. 
• Provide support to all staff across all office locations (Zurich, Berlin, Toronto, Manila, London, Tokyo), in particular with regards to their use of office apps and collaboration tools. 
• Keeping policies and documents updated. 

Local (Zurich Office) 

• Provide onsite/remote support and maintenance for laptop, software/hardware, and network infrastructure in RepRisk Zurich office. 
• Inventory and asset accountability documentation and processing of hardware. 

You Offer 

• Minimum 6 month of support working experience, preferably technical support. 
• Experience with Jira Service Desk (cloud) or similar ticketing applications is a plus. 
• Experience with Microsoft 365 Admin center is a plus. 
• Demonstrated analysis, problem solving and skills troubleshooting expertise. 
• Analytical and structured thinking, organized, solution-oriented, and efficient in execution. 
• Strong communication skills with a proficiency in English, every other language is a plus. 

Please note that we will only consider candidates with a valid work permit.