• Daily operational customer interface. Responsible for all day-to-day customer order management and related activities. Including managing EDI feeds, Manual order entry and backlog maintenance, and following-up to ensure they are scheduled and fulfilled.
• Responding to customer enquiries in a timely and professional manner including all standard inquiries (LT, MoQ, availability etc.), RMA, escalation support and order improvement tracking.
• Works closely with regional CSR, Sales, GAO, customer purchasing sites / asset teams. Supporting regional CSR or GAO with escalation status updates by communicating resolutions and logistical tracking
• Entering price quote request for direct accounts and communicating approved pricing
• Reviewing RMA requests and following internal guidance for processing
• Handle transactional activities across different systems, reports and procedures.
• Follow business controls per policies and procedures ensuring audit compliance.

• Bachelor’s degree in business, marketing, finance or similar field.
• At least 1 year experience in customer service, sales support or similar role.
• Detail-oriented self-starter with organizational and problem-solving skills.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
• Familiar with SAP, Model N, Salesforce or Power BI is an added advantage.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
• Experience in Semiconductor market would be a benefit.

ルネサスは「人々の暮らしを楽（ラク）にする」技術で持続可能な将来を築いていく日本を代表する半導体企業です。自動運転やIoTなど多様な分野において、先進的な製品やソリューションを提供しています。当社の製品は、世界中の主要な電子機器メーカーに採用され、日々の暮らしに欠かせない身の回りのあらゆる電子機器に使用されています。 当社では世界25カ国の製造・開発・販売拠点において20,000人以上の従業員が働いています。グローバルチームとして、すべての従業員が、行動指針である「Renesas Culture」をもとに、互いに学習、協力、成長、目標に向けて前進しながら、日々さまざまな課題解決に取り組んでいます。 当社を取り巻く環境は近年の活発な大型M&Aを含めて、他に類を見ないほどダイナミックに動いています。今後もインフラやデータエコノミー関連の急成長市場でのシェア拡大や、産業/IoTや自動車分野でのプレゼンス強化を図ります。変化の激しい中、グローバルチームの一員として、私たちと一緒に持続可能な将来を築いていただける方をお待ちしています。