Technical Support Representative I

  • 2911 Peach St, Wisconsin Rapids, WI 54494, USA
  • Full-time

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology. 

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Renaissance is seeking a highly motivated, technically oriented problem solver to troubleshoot customer inquiries.

The Technical Support team provides accurate and responsive service and support to Renaissance's current and potential customers with computer or technical questions relating to product use. The representatives enjoy a fast-paced, phone and chat intensive environment. This position is located at the Company's corporate headquarters in beautiful Wisconsin Rapids, Wisconsin. The hours of the position are 10:30 am to 7:00 pm, Monday through Friday. Earlier shifts may be available with additional seniority.

Qualifications

The successful candidate is someone who possesses effective written and oral communication skills, strong customer service and computer knowledge, as well as excellent organizational skills and the ability to handle multiple tasks. 

Fluency in Spanish is a plus!

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

  • Medical, Dental & Vision
  • 401K with generous matching
  • Generous Tuition & Professional Development Reimbursement
  • 10+ paid holidays and Vacation Time Off
  • 2 Volunteer Days off yearly
  • 14 weeks fully paid family leave

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Many of us choose to work at Renaissance because we are driven by this mission. 

Inherent in a mission that strives to serve “all children and adults” who represent “all ability levels...and backgrounds,” is the need to recognize the importance of Diversity, Equity, and Inclusion (DEI) in our culture, in our work, and in our products. 

Frequently cited statistics show that women and underrepresented minorities will only apply to roles if they feel they meet 100% of the qualifications.  At Renaissance, we encourage you to break through that statistic.  Roles evolve over time, especially with innovation, and you may be just the person we need into the future.  NO ONE ever meets 100% of the qualifications.  We hope you're open to learning new skills in order to grow with us.  Make our team, your team!

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