Customer Assistance Representative I

  • 2911 Peach St, Wisconsin Rapids, WI 54494, USA
  • Full-time

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

The Customer Assistance Representative responds to tier one customer inquiries (internal and external) via our phone, chat or email clients, while upholding our Support Vision statement of providing a warm, personalized and consultative experience to delight each individual with a quality interaction.

In this role, you will:

  • Effectively communicate (via clear, concise instructions) with customers via phone, chat or email to answer tier one questions and/or troubleshoot tier one issues
  • Gain familiarity of all Renaissance products, services and support processes for effective support of our customers
  • Work cooperatively across diverse teams and skill sets
  • Apply training and resources to provide solutions to the problems presented

Qualifications

For this role, you must have:

  • High school diploma/GED
  • Two years related experience and/or training, OR
  • Equivalent combination of education and experience

Bonus points for:

  • College coursework
  • Call center experience
  • Familiarity with PC applications, MS office suite of products, and Windows and/or Mac operating systems
  • Spanish fluency

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

  • Medical, Dental & Vision
  • 401K 
  • Generous Tuition & Professional Development Reimbursement 
  • 10+ paid holidays
  • 2 Volunteer Days off yearly
  • 14 weeks fully paid family leave

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in a mission that strives to serve “all children and adults” who represent “all ability levels...and backgrounds,” is the need to recognize the importance of Diversity, Equity, and Inclusion (DEI).

Frequently cited statistics show that women and underrepresented minorities will only apply to roles if they feel they meet all of the qualifications.  At Renaissance, we encourage you to break through that statistic.  Roles evolve over time, especially with innovation, and you may be just the person we need into the future.  NO ONE ever meets 100% of the qualifications.  We hope you're open to learning new skills in order to grow with us. We are also committed to ensuring individuals with disabilities are provided reasonable accommodations to participate in the job application or interview. Please reach out to us if you need to request accommodations. Make our team, your team! 

For information about Renaissance, visit: https://www.renaissance.com/

 

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