Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws.

The Concierge serves as the primary architect of this experience, thoughtfully planning each guest’s stay well in advance of arrival. This role requires the sensibility of classic luxury hospitality: deep attention to detail, intuitive service, and a genuine respect for privacy and tradition. From arrival logistics and dining preferences to bespoke celebrations and meaningful moments, the Concierge ensures that every element feels considered, personal, and effortless.

This position is ideal for hospitality professionals with experience in Relais & Châteaux, Forbes Five-Star, or similarly refined environments who understand that true luxury is quiet, anticipatory, and deeply human.

Essential Functions

• Act as the primary liaison for guests following completion of the Reservations process, maintaining a polished and discreet point of contact

• Distribute, review, and manage Concierge Forms approximately three weeks prior to arrival

• Consult with guests on arrival and departure logistics, including travel via Burlington International Airport, Boston Logan Airport, Granite Air Center (Lebanon, NH), and Manchester Airport (NH)

• Arrange private ground transportation through established luxury partners, including Vermont VIP Transportation

• Collect and interpret dietary preferences, allergies, and culinary nuances, ensuring seamless communication with the Culinary Team

• Pre-arrange guest activities, including privately guided and small-group experiences, tailored to individual interests and seasonality

• Coordinate seasonal picnic lunches at select on-property locations

• Plan and execute milestone celebrations and intimate events, including anniversaries, birthdays, proposals, and elopements

• Manage dining reservations in the Main Dining Room or Twiggs, adhering to seating flow and service standards

• Coordinate detailed Housekeeping preferences, including bedding specifications, in-room amenities, and comfort requests

• Curate in-room pre-arrival experiences, from reserve wines and specialty beverages to celebratory amenities and bespoke touches

• Manage third-party gifting and enhancement requests with discretion and attention to presentation

• Arrange select off-property experiences, including private shopping appointments and curated dining reservations with local partners

• Conduct comprehensive pre-arrival confirmations at least one week prior to guest arrival, ensuring all departments are aligned

• Communicate guest requests outside standard operating procedures and collaborate with leadership to determine feasibility

• Provide thoughtful alternatives when guest requests cannot be accommodated, maintaining service excellence

• Escalate service concerns or unmet expectations to management to support timely resolution and guest follow-up

• Demonstrates a refined service style rooted in professionalism, discretion, and emotional intelligence

• Exceptional organizational and follow-through skills, with the ability to manage complex itineraries and shifting priorities

• Strong interpersonal and written communication skills suited to high-expectation guests and cross-departmental teams

• Proven ability to anticipate guest needs and personalize service without intrusion

• Exercises sound judgment and independent decision-making aligned with luxury service standards and safety protocols

• Resourceful, adaptable, and composed in a dynamic, high-touch environment

• Values collaboration, tradition, and consistency in service delivery

• Flexible and dependable, with availability to work weekends and holidays

Education & Training

• High school diploma or equivalent required

• Valid driver’s license with a clean driving record

Working Conditions

• Combination of focused administrative work and collaborative, guest-driven coordination

• Close interaction with Culinary, Housekeeping, Activities, Spa, and Leadership teams

• Shifts typically range from 8–9 hours and include weekends and holidays

• Occasional schedule flexibility required to support operational needs

• Partial hybrid work available for Vermont and New Hampshire residents

At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

• Health, dental, and vision insurance with employer contributions

• Complimentary life insurance

• 401(k) retirement plan with employer match

• Paid vacation, holidays, and sick time

• Employee Assistance Program (EAP) with confidential support and resources

• Relocation and travel assistance for select roles

• Daily staff meal

• Training, professional development, and tuition assistance

• Competitive wages

• Employee referral bonuses

• Exclusive dining and lodging privileges

Because taking care of our people isn’t a perk,it’s a tradition.