Duty Manager

  • Full-time
  • Department: Management

Company Description

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an AA 5 Red Star Hotel with 2 AA Rosettes for food and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. 

Job Description

We are currently inviting applications for a Duty Manager to join the management team at Sheen Falls Lodge. The successful candidate will join and support the management team in effectively managing the day to day operation of the hotel.  

Key responsibilities:

  • To work as part of the management team, working shifts including early and late shifts, weekends, and public holidays.
  • To have an in-depth understanding of the Company policies & procedures and to ensure the SOPs are adhered to on daily basis.
  • To oversee daily activities within the hotel
  • To ensure that all customers are receiving the best customer service and care and that any complaints are dealt with timely, effectively, and efficiently.
  • To work closely with the Departmental Managers and provide support in the operation of the hotel.

This is a full-time position which includes weekends and evening shifts. 

Scope and General Purpose of the Job:   

This is a hands-on role which involves daily duty management (DM) /manager on duty (MOD)shifts to assist the Hotel Manager on a daily basis to ensure the hotel is operating in a highly professional and effective manner.

When you are on duty it is your responsibility to ensure that each department team are operating in accordance with the hotel operating standards as laid down by the hotel management and to that of an international five-star resort property.

You are required to assist in ensuring that the business plans, budgets, and sales & marketing plan, service standards are being followed by each department on shift in order to achieve budget profits for the year. To maximise revenue by effective management an support of the hotel’s operations on shift.

To have a Collaborative team role with all management and department head of the hotel to ensure the effective smooth running of the Sheen Falls Lodge at all times.

All applicants must have permission to work in Ireland.



  • Previous experience in a similar role in a busy 4*/5* star Hotel environment.
  • A hotel and catering management qualification is desirable
  • Previous experience in hospitality with front office, guest services and food and beverage departments all being essential.
  • Must possess excellent guest service skills
  • Must have excellent interpersonal and communication skills.
  • Ideally have a full driver’s license.
  • Must have fluent English both oral and written and full legal status to work in Ireland.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Additional Information

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades.  We are looking for an individual that will help us not only maintain our standard but improve upon it.

Should you like to apply for this position please email your cv to [email protected]

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