Innkeeper (Maitre/Maitresse De Maison)

  • Full-time
  • Department: Management

Company Description

WE ARE

Introducing our newest property with Noble House Hotels & Resorts -The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel. We are looking for our next Innkeeper (Maitre/Maitresse De Maison). A luxurious boutique hotel that blends the soul of a historic inn with modern decor and amenities, and a fine dining restaurant and wine bar. 

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

Job Description

A day in the life...

In this role, our Innkeeper oversees the day-to-day operations of the Inn to include Guest Relations, Housekeeping, Front Desk and Facilities. This role will provide exceptional guest service and ensure guest satisfaction throughout their stay; Oversee all aspects of guest relations, including check-in, check-out, and resolving any guest issues or concerns; Supervise and train staff in all areas of hotel operations, including housekeeping, front desk, and food and beverage; Develop and implement policies and procedures to ensure efficient and effective hotel operations; and Maintain a high level of cleanliness and maintenance throughout the hotel property.

Qualifications

You own this if you have

  • Previous experience in a hotel or hospitality management role is required(with Relais & Chateaux/Forbes 4 or 5 Star preferred)

  • Proficiency in budgeting and financial management

  • Excellent communication skills, both verbal and written

  • Strong leadership skills with the ability to motivate and inspire a team

  • Background with Payroll along with Recruiting, Hiring and Training New Team Members preferred

  • Candidates who are authorized in the US will be considered for this role.

Additional Information

We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

  • Health Benefits Package-Medical/Dental/Vision/EAP
  • Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance
  • 401K plan with matching
  • Paid Holidays/Personal/Vacation/Sick time
  • On Demand Pay- your pay before payday
  • Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

  • Career growth opportunities and Recognition Programs

We are looking to pay this role between $110,000.00 to $120,000.00 plus will live on property.

Are you ready to join the excitement? At The Chatham Inn, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.

At The Chatham Inn, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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