Job Duties:

• Provide leadership and direction to all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Maintenance.
• Uphold Relais & Châteaux brand standards through exceptional service delivery and attention to detail.
• Manage the property leadership team (Executive Committee) and hold them accountable for strategy execution and performance within their departments.
• Develop and execute business plans to maximize profitability, customer satisfaction, and market share.
• Actively participate in sales discussions, meetings, and plans, and maintain relationships with key account executives.
• Develop effective pricing strategies that support the hotel's positioning in the local market.
• Provide proactive and regular communication to team members via Executive Committee meetings, daily stand-ups, and department meetings.
• Stay informed about business trends, regularly reviewing and analyzing data to address changing market conditions and ensure budget compliance.
• Interact with guests to obtain feedback and utilize it to improve service delivery and recognize outstanding team member performance.
• Maintain a professional image through appearance and dress.
• Ensure compliance with all federal, state, and local laws, including OSHA, EEOC, Wage and Hour, and Health laws.
• Act as a brand champion by promoting the Relais & Chateaux brand and ensuring all brand standards are met.
• Assist with the annual budget process and monitor the budget throughout the year.

Education and Experience:

• Bachelor's degree in hospitality management or related field.
• Minimum of 5 years of experience in hotel management, preferably in luxury or boutique properties.
• Proven track record of leadership, financial acumen, and operational excellence.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced and dynamic environment.
• Knowledge of Relais & Châteaux standards and philosophy is a plus.

Skills & Abilities:

• Excellent verbal and written communication skills.
• Strong leadership skills.
• Attention to detail.
• Financial acumen.
• Proficient computer skills using Microsoft Office.
• Ability to work a flexible schedule that includes evenings, weekends, and holidays.

BENEFICES : (Mettez en avant vos bénéfices)

• ...
• ...