Beniya Mukayu is a boutique ryokan (Japanese inn) immersed in the nature, with 16 rooms overlooking a forest garden, 3 libraries, hot springs, one fine dining restaurant. Our guests are Japanese as well as international and we strive to make all of them happy, providing them with a memorable experience of Mukayu, which means reachness in emptiness.

Ryokan:
- Required to cover shifts occasionally.
- Must be courteous, pleasant and well-groomed at all times.
- Provide professional, friendly customer service at all times in accordance with standards.
- Should work well both in a team and independently without instruction.

Front Desk:
- Greet guests courteously and professionally.
- Administer check-in procedures in an efficient and friendly manner.
- Guide guests to each of the hotel’s facilities.
- Escort guests to their room providing explanation regarding room features.
- Administer check-in procedures, including but not limited to assisting with luggage, in
an efficient and friendly manner.

Guest Relations:
- Engage guests, by name where appropriate, during their stay ensuring satisfaction.
- Handle, accurately and in a timely manner, any guests’ complaints in accordance with
outlined procedures and ensuring guests’ satisfaction.
- Provide information including but not limited to local attractions, transportation and
restaurants for international guests.

Reservations & Marketing:
- Respond to international correspondence in a timely manner and in well written English.
- Process professionally and efficiently English reservations via phone and email.
- Answer incoming international calls in accordance with telephone etiquette.

Food & Beverage – Service:
- Serve breakfast and dinner in Horin Dining Room.
- Provide explanation about the daily menu including wine/liquor and seasonal ingredients.
- Clean and set up assigned sections in the Dining Room.
- Ensure guests’ satisfaction.
- Use proper Japanese serving techniques.
- Listen and respond to customers’ complaints professionally and courteously.
- Must work well both individually and as part of a team.

Japanese language skills not required, but highly appreciated.

Working holidays visa applicants are welcome.

Salary starts from JPY 180,00 per month before taxes. It is discussed case by case, depending on the candidate's skills and experience.
As per the Japanese law, taxes and insurance are to be paid by both the employer and employee. 

PROVIDED: Certificate of eligibility (necessary for obtaining the visa)

NOT PROVIDED:

• transportation
• meals
• accommodation (however, we will help the candidate to find an apartment near Beniya Mukayu, approximate rental JPY 38,000 bills excluded)