We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. 

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Host at The Pointe Restaurant is often the all important first impression for guests about to embark on an amazing dining experience, and the last point of contact as they leave the restaurant. This pivotal position comes in contact with a variety of guests with a high level of expectations.

As a Restaurant Reservations Host you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
• Lead by example and be a pro-active member of The Pointe Restaurant Team.
• Managing detailed restaurant reservations via the Inn's Property Management System, email, and over the phone
• Floor management including server/table section assignment to ensure a smooth pace of service
• Welcoming and seating guests
• Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary
• Assisting service team when necessary
• Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times
• Ensuring menus are always up to date and presentable
• Various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce
• Perform quality assurance checks and address guest comments and complaints

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Willingness to learn in a team environment and be constantly challenged to grow within the restaurant team
• Previous fine dining or host/hostess experience required
• A professional attitude and an appreciation for detail
• A passion for guest service, appreciation of food & beverages and desire for continual education.
• Ability to lift and carry up to 25 lbs/11.3 kgs
• Professional and positive attitude in every aspect of the position
• Consistent punctuality and dedication
• A calm, polite and composed demeanor
• Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
• Valid Serving It Right Certification
• A mutual understanding of your employment duration will be determined during your interview

Salary: $20.00 per hour

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Team Member Benefits

By submitting an application you are attesting that the information given is accurate and you give consent to the Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.