We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. 

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Join our Front Office Team as a Team Leader, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

Objectives:

• Must support and assist the Front Office Supervisors as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” leader assisting the team as they strive to meet or exceed guests’ expectations
• Be the contact person for all guests or team members who may be requiring immediate assistance from Team Leaders, and/or follow up with guest concerns as necessary
• Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
• Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
• Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
• Some duties may change due to COVID-19 operating regulations/standards

• Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
• Must possess the ability and desire to lead a world-class Front Office team
• Excellent Human Resources skills are required;
• Minimum 1-year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of front-line experience in a high-end luxury facility is highly preferred
• Excellent interpersonal, verbal and written communication skills are needed
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
• Working knowledge of Maestro, PMS, Microsoft Word, File Maker Pro, Excel, are assets
• Must enjoy shift work and be able to work evenings, weekends and holidays
• Valid Class 5 Driver's License
• Ability to make a 1-year commitment to the position
• Ability to maintain all COVID-19 operating regulations/standards
• As a term of employment, all team members must have a minimum of one dose of a COVID-19 vaccine, and if not fully vaccinated, be committed to receiving their second dose within 6 weeks of being hired. Proof of vaccination is required.

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn

By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.