About the role:

As a Concierge & Guest Relations Executive in the team at 11 Cadogan Gardens Hotel - the only Relais and Chateaux property in London -, you are the reason  our Guests keep coming back for more. Our Concierge & Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations from arrival right through to departure ensuring that every guest wants to return. 

What Will You Be Doing?

You will be a natural communicator able to work within the pressure of running a busy hotel front office operation in 11 Cadogan Gardens. 

You will be a teamworker, and strive for quality and perfection in every guest you meet. You will be confident in running the overall service of the reception/concierge desk, and be an individual who enjoys sharing  knowledge, pride and passion about the hospitality Industry.

Below are some of the duties and responsibilities of the Concierge & Guest Relations Executive at 11 Cadogan Gardens:

1. To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests, establishing a highly personalised style of service and attention.
2. To establish a courteous, helpful and friendly attitude to all guests at all times ensuring no guests are left waiting in any are of the Front Hall or public areas for an excessive amount of time (more than 5 minutes) without being spoken to.
3. To take pride in maintaining a high standard in personal appearance and demeanour.
4. To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
5. To ensure all arriving Hotel guests’ cars are parked, if required.
6. To be familiar with all reservation tasks in order to cover this function should it be required
7. To be confident in the delivery of  all Front Office services and functions including (but not limited to) Check In / Check Out, Escorting guests to their rooms and room orientation, Luggage delivery, and Making Restaurant / Theatre / Travel and other reservations for guests and  when  required  the role of the Night Manager .
8. All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
9. To be fully aware of the Hotel’s Fire Safety procedures and Health & Safety regulations.
10. To record all relevant information using the DM report system.
11. To be confident and take ownership to ensure all messages are delivered to recipients promptly and according to their wishes.
12. To be responsible for answering enquiries and assisting guests with event bookings, routes, etc.
13. To be aware and promote all services offered in the Hotel.
14. To know and understand the current policies and procedures of the Hotel